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Butterbean
Level 1: Joiner
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on ‎20-08-2022 23:31

on ‎20-08-2022 23:31

Yesterday I joined o2 via Virgin and I provided my PAC code from the 3 network. My account seems to be set up online and my first bill is even showing  My new o2 sim arrived today and I have received a text from o2 telling me it was on its way and to text SWAP to 20220 when I receive it. Do I remove my old 3 sim, insert the new o2 one and then send the SWAP text? And will this change the temporary o2 number into my old 3 number? I’m finding the instructions I’ve read very confusing! Thanks in advance.

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MI5
Level 94: Supreme
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‎21-08-2022 00:16 - edited ‎21-08-2022 00:25

‎21-08-2022 00:16 - edited ‎21-08-2022 00:25

@Butterbean 

To be honest with you, I'd contact O2 to start the porting process.

Guide here Guide: Migration & porting into O2  

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151776 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

‎21-08-2022 00:16 - edited ‎21-08-2022 00:25

‎21-08-2022 00:16 - edited ‎21-08-2022 00:25

@Butterbean 

To be honest with you, I'd contact O2 to start the porting process.

Guide here Guide: Migration & porting into O2  

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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