Poor connection

[Karina3]

My connection is poor

[pgn]

Try this first; Guide: How can I sort out my network issues? and Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it @Karina3 

[jonsie]

Check this guide

Guide: How can I sort out my network issues? 

[Bambino]

@Karina3 To help you when you're at home or where you may have WiFi access elsewhere see these links:

Wifi and 4G Calling explained | O2

Wifi and 4G Calling | Help & Support | O2