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Resolved! Top Up

I just tried to top up with a new card for £10 I got an error message saying payment was not accepted after I had verified the card with a card reader I then used a card previously accepted again for £10 . this was accepted without verification . Whe...

Resolved! Sim Card Sent to Wrong Address so Can’t Access Anything

Hello, I was hoping for a bit of help. I have been moved from Virgin Media to O2 and my SIM card was sent to the wrong address. As a result, I am not able to make my MyO2 account (it asks for a code that is texted over, which I can’t access). The onl...

NoSim101 by • Level 1: Joiner
  • 963 Views
  • 2 replies
  • 0 kudos

Resolved! My SIM card hasn’t activated

My SIM card has not activated its nearly been 24 hours but the problem is that I did have 4G and signal it’s just my phone wouldn’t ring but now I don’t have any service at all

Joshhurst1 by • Level 1: Joiner
  • 16653 Views
  • 3 replies
  • 0 kudos

WiFi Signal

My WiFi signal keeps dropping every few seconds. My tablet doesn't do this. How can I establish if it's my phone, or my wifi? It's driving me mad.

Robm1955 by • Level 1: Joiner
  • 1397 Views
  • 6 replies
  • 0 kudos

Resolved! No access to data abroad

We are on hols in Marakkesh. My wife’s data works well but mine doesn’t work. We are both on O2.I checked myO2 and I have plenty of data allowance left. how can I unblock access to data?

Resolved! Transferred from Virgin with 2 accounts - I want to merge

We have just been transferred from Virgin. We have 4 mobiles in the family. Due to Virgin's anti-fraud/crime measures (I think), we had to have 2 accounts - one for 2 of the phones and a different account for the other 2. I pay all the bills and woul...

JohnR by • Level 1: Joiner
  • 1766 Views
  • 5 replies
  • 0 kudos

Porting old number from pay monthly to payg

I “supposedly” changed my contract from pay monthly to payg on the 16th July, I was told a migration form had been filled in and my old number would be transferred with 24/48 hours. To date (28th July) I still do not have my old number! I have spoken...

Jfw54 by • Level 1: Joiner
  • 782 Views
  • 2 replies
  • 0 kudos
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