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Forum Posts

Resolved! Moved from virgin

How do I access my account to see allowances

Holtd by Level 1: Joiner
  • 342 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Hi, last night I made a payment for early upgrade and then chose to go to sim only. The payment came out of my bank and I received the documents but my 02 account does not show any record of this and still says I can upgrade. Please could you advise ...

Joanne90 by Level 1: Joiner
  • 500 Views
  • 1 replies
  • 0 kudos

Resolved! Volt benefits

As a customer of O2 and Virgin Media I am entitled to Volt benefits. How do I get them?

Jay1Gee2 by Level 1: Joiner
  • 481 Views
  • 1 replies
  • 0 kudos

Resolved! micro sim card

Hello, I need a micro sim card as I now have an apple Phone and my old SIM card is too big to fit it, how do I go about getting a micro sim and swapping from my old mini sim to a micro sim?

Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

Hi All, Pasting a previous post that I have seen on here as I am having the same issue. I received my Apple Watch Series 8 yesterday purchased directly from O2 and cannot activate mobile data, during the many attempts I get one of the following error...

Nathanj by Level 1: Joiner
  • 675 Views
  • 3 replies
  • 0 kudos

Sign in to O2 app

Can sign in to my O2 account but not the app.?

Davidmhs by Level 1: Joiner
  • 354 Views
  • 1 replies
  • 0 kudos

Signal drops out

I bought my new A54 %G phone from the O2 shop about 8 weeks ago. For the past 2 week when answering or making calls the signal is intermittent and makes it almost impossible with calls. Any ideas ?

Mark59 by Level 1: Joiner
  • 406 Views
  • 1 replies
  • 0 kudos

Resolved! Transferring fromVirgin

Hi! My husband has transferred from Virgin. He was sent a new SIM card but cannot now receive messages. Any advice would be grateful.