Network
Why is my 4g connection unstable and slow
Forum Posts
Resolved! I need a new SIM card please
Cheers
Code 14 error
Upgraded my watch to Apple Ultra today - paired it but wasn’t entirely sure I had done it correctly so completely unpaired and started the process again - it now won’t let me set up my mobile service - its says phone 202 and quote reference 14. I hav...
Resolved! Voicemail settings
Being just transfered to 02 from Virgin and way over the hill, I can't figure out how to switch off the voicemail since I never asked for it and don't use it. I'm getting a little frustrated. Can anyone tell me exactly how to switch it off. I find th...
Voicemail not working
call divert to voicemail not working
Mobile Data Not Working at Home, But Works 10m Down The Road
Hello. I've been with O2 for 15 years, 12 of which are at the same address where I live now. My partner is also on O2. I have a Samsung Galaxy S21 5G, he has a Google Pixel 7. A few weeks ago both of our phones stopped connecting to mobile data, 5g o...
Porting from three
I received my new sim on Sunday and when I did the order gave o2 my pac code. we are now at Thursday and neither of the numbers workI can call out on the old number (ported over) but when you call the number it goes to an automated service i have an ...
Resolved! Top Up
Hello, I’m staying here from the US. I can’t enter my billing address because the computer won’t recognize it and it says my credit card is not valid. Is there anything I can do to register?
Resolved! Faulty mast and no data
Hello O2 community,I'm a giffgaff customer (giffgaff uses o2 network) and the mast I depend on when at home is faulty and can't use my data or call. The faulty notification says I'll get an update by 30th June. Reported it to Giffgaff but they're una...
Resolved! Stopping automatically being given and charged for the overseas package at £5 a day
I travelled outside of the EU. I bought an eSim and enabled it so that I would not run out of data and end up with an enormous bill. My bill has arrived and I have been charged £5 a day for the overseas bolt on. Never asked, never agreed and unhappy....
