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Resolved! lost 4G Signal

hello i recently upgraded my phone and sim, and since 9th July i have had no 4G Signal.reset network lasts for around an hour, most it lasted for is 6 hours at home.sim swap didn't do anything . have tried another device still no good.

Not receiving text messages while on roaming (India)

I recently came to India for vacation. Until yesterday I was getting the texts, but now I'm not receiving any texts. This is very important, as i need to receive some critical texts. Kindly help resolve. TIA

Virgin to o2 network failure?

Hi all, I'm after a bit of help.I've had three phones and contracts transferred from Virgin to o2 and I received a sim in the post for the iphone. The two androids moved across automatically but weeks later my phone has now lost the ability to use mo...

Resolved! Data

Hi, how can I share some of my data with family?Thanks

Resolved! Number port stuck

@O2Emmaplease can you help? I'm porting from Plusnet to O2. My Plusnet SIM stopped working yesterday but my old number still hasn't been transferred. It seems to be stuck.

Resolved! Using my phone abroad

How do I use my data abroad? My wife and daughters phones work fine, mine will not go online at all!

Resolved! Wi-Fi calling on iPhone 7

Hi, I am trying to set up wi-fi calls on my iphone 7. Despite turning this on in settings etc. , I just keep getting a message to 'refer to the O2 website', but cannot find any further information . Please can you help?

Resolved! My O2 account

I can’t get into my O2 account. Keeps saying something went wrong

Unable to use my new pay as you go sim abroad.

Hi. I’ve recently bought a pay as you go sim but it won’t work abroad. I sent it back to the U.K. for my sister to try and it works. She’s sent it back and it’s still not working. Can you check that it is set up to use abroad? I particularly asked fo...

Resolved! Can't change username - email already registered

Bit of a rigmarole. My son recently bought a Virgin Volt broadband & tv package which included an O2 sim that he didn't need. As my own O2 contract was finished, and his new sim deal was better and cheaper, I offered to pay the sim part of the contra...

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