Wasn't aware Virgin were doing cold calling..
Have you spoken to Virgin in the first instance to see if they ordered a SIM?
0345 454 1111 from any phone or 150 from a Virgin Handset.
Ways to contact O2
Guide: How to find help & contact O2
May be worth using one of the Social Media links
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
