Poor O2 connection

[Thokozile]

The O2 4G signal showing on my Netgear Nighthawk router through O2 varies between 1 and 2 bars only. This is not good. Is this connected somehow to the 3G switch off?

[MI5]

@Thokozile 

4g devices won't suffer any loss from the 3g switch off.

Guide: How can I sort out my network issues? 

https://www.o2.co.uk/apps/my-network

Guide: How to find help & contact O2 

[Enlli]

Not a lot to go on but

Very much doubt it's 3G switch off as it's only just started in Durham 

Check 

Guide: How can I sort out my network issues?

Also download and use the My Network App to report and monitor faults

https://www.o2.co.uk/apps/my-network

[MI5]

A sim swap (in store with photo ID) is always a good place to start @Thokozile 

[japitts]

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@MI5 wrote:

A sim swap (in store with photo ID) is always a good place to start

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If you've performed a 2way SIM-swap first, and proven the problem to your SIM.

[MI5]

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@japitts wrote:

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@MI5 wrote:

A sim swap (in store with photo ID) is always a good place to start

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If you've performed a 2way SIM-swap first, and proven the problem to your SIM.

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As covered in the posted guides.

[jonsie]

Second post repeating same advice 🙄

[japitts]

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@jonsie wrote:

Second post repeating same advice 🙄

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Better if the previous posts were to mention good advice in the first place, than subsequently point fingers at others 🤔

[jonsie]

If you had read the first reply properly you would have seen the very same advice!

[jonsie]

Re: No network only for me - O2 Community