Poor 4G signal

[Jim6]

Hi

I’ve just migrated from Virgin EE to O2 and I have very poor 4G - 1 or 2 bars on iPhone and internet speeds up to 5mb sometimes far less. 

According to the website the coverage where I am should be good and there are no network issues announced. 

I’ve tried all the troubleshooting steps and have tested two Sims on two iPhones, reset network connections, etc. 

Can anyone help please?

Thanks

James

[Jim6]

I can’t remember whether I already migrated from EE to O2 previously but when I was with Virgin the signal and speed were reasonable

[MI5 · Accepted solution]

@Jim6 

If there are no issues reported then that's what you'll get in your area.

O2 is hopelessly slow these days and heavily oversubscribed, made worse by all the Virgin migrations.

[Jim6]

Thanks. I saw another couple of posts like that. Do O2 customer service moderate this? Are they going to confirm or deny this? Is it worth even speaking to them?

[MI5]

@Jim6 

No modertaion from customer service here and they will lie to you anyway.

You have all the proof you need.

[Enlli]

When you were with Virgin you were with O2, it's some time since they used EE. All being equal you should get the same service.

As these keep coming up I suspect something has not transferred correctly, or the rather unique Virgin SIM cards don't like the move.

Check your APN settings they should be like these

• Name: o2 Internet
• APN: monile.o2.co.uk (PAYG: payandgo.o2.co.uk)
• Username: o2web (PAYG: payandgo)
• Password: password
• MMSC: http://mmsc.mms.o2.co.uk:8002
• MMS Proxy: 82.132.254.1
• MMS Port: 8080
• Authentication type: PAP
• APN type: If you're given a choice of options, pick internet+mms

[pgn]

Typo above: mobile.o2.co.uk

(not "monile" 😂)

https://second-handphones.com/knowledge-centre/post/apn-settings-o2

[MI5]

A new sim "might" improve things but a wrong apn would give no data all.

[Jim6]

i tried these apn settings today. i don't know whether that made the difference or not, but the speed is faster today, gets up to 7mb. still not enough though. i've tried a talk mobile / vodafone sim and am getting 20-30mb so i'm going to migrate there. perhaps it is the sim. i've asked o2 to send new ones, but i'd already tested with fully reset network and apn settings so if it isn't the sim it must be something going on at o2 hq that is differentiating me from the previous virgin connection i was on.