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Forum Posts

Resolved! New sim

Currently using O2 sim but want a new phone with a new O2 sim. How do I keep the same number please ?

PTR10s by Level 1: Joiner
  • 465 Views
  • 1 replies
  • 0 kudos

Resolved! One drive PDF viewer

Everytime I try to view a downloaded document I get the message 'to read files from this device to go device settings and give one drive access to your device storage', I have checked and all notifications are on, i went into the store and they could...

SJA by Level 1: Joiner
  • 2391 Views
  • 8 replies
  • 0 kudos

Virgin media wifi and android mobile issue

I have lost connection to my wifi via my mobile.WhatsApp chat was a waste of 4 hours (as standard)All other phones and tablets work fine.If I change to static IP I get connected but at super low speeds 40mbps... 3 days ago it stopped working for no r...

Nate1980 by Level 1: Joiner
  • 1826 Views
  • 5 replies
  • 0 kudos

Resolved! Issue with WiFi Extra on the London Underground

Ever since Virgin media stopped properly supporting WiFi on the London Underground I've tried to switch to using O2's WiFi. I am on O2 and can see the WiFi Extra network but it doesn't auto connect me. If I try to connect manually it asks for a usern...

Savarok by Level 1: Joiner
  • 10838 Views
  • 9 replies
  • 0 kudos

Resolved! O2 Customer Service disconnected my eSIM less than 30s after telling me this won't happen

I got a new phone, Pixel 7, which I purchased from the Play Store. At the same time, I signed a new sim-only contract with O2. As part of it, I generated myself a new eSIM on my O2 portal as the physical SIM card slot in my phone is occupied by my wo...

ProTofik by Level 1: Joiner
  • 1158 Views
  • 3 replies
  • 0 kudos

Resolved! Airtime pin number

I have an iPhone (about 3 years old) and all of a sudden, I am being asked for an airtime pin number to use my phone when I am out and about. I have never seen this before and wondered if anyone else has experienced this.

Resolved! Lost service

Ive lost service & i dont know why

Shadey79 by Level 1: Joiner
  • 519 Views
  • 1 replies
  • 0 kudos

Resolved! Can't receive text messages when abroad.

Currently I am in Poland and having issue with receiving text messages. I am using Pixel 5 and I have tried the following things: restart phone, restart network settings, changing network provider, changing network bands, changing Message Center Numb...

Tomasz_G by Level 1: Joiner
  • 3682 Views
  • 3 replies
  • 0 kudos

Number not working following porting

I have transferred my number over from three to 02. The transfer started yesterday morning (12 April) and appeared to have completed later in the day.My O2 account shows my correct number. After much messing around with settings and turning phone on ...

James42 by Level 1: Joiner
  • 1963 Views
  • 8 replies
  • 0 kudos