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Forum Posts

Apple Watch 8 still no cellular connection!

I added cellular to my plan when setting up my series 8 Apple Watch . It’s still saying activating on the iPhone watch app after 3 days ! Have spoken with O2twice . Guy today said he will reset sim . Nothing changed yet. Messaged O2 got a useless res...

JSlack by Level 1: Joiner
  • 774 Views
  • 4 replies
  • 0 kudos

Data roaming

In Tenerife, my data roaming is working, but my daughters on the same account isn't working. Why would this be?

IzzyC by Level 1: Joiner
  • 453 Views
  • 3 replies
  • 0 kudos

safe mode removal

i have accidentally got safe mode on my phone & wish to remove it

Resolved! Help getting phone working after inserting O2 sim

I am switching from Giffgaff to O2 and have inserted the new O2 sim card. I need help but O2 couldn't offer any suggestions on the chatline. I have updated the APN settings. I have filled in the online form to transfer old number via a PAC code. What...

WiFi

I keep losing WiFi signal while in my own home yet none of my other devices do.

Robm1955 by Level 1: Joiner
  • 931 Views
  • 6 replies
  • 0 kudos

Resolved! No Longer Receiving Verification Texts

Hi, I have noticed over the last few days I am no longer receiving verification texts (1 has made it through in the last 3/4 days). I though this was an isolated incident only relating to Paypal, but I have since tried to log in to my remote desktop ...

karin1982 by Level 1: Joiner
  • 2412 Views
  • 2 replies
  • 0 kudos

Resolved! Airpod Pro

I purchased a pair of AirPods pro 2 for a Christmas present - which I paid £239 for. My understanding was that for that price they were AirPods pro2 however when she has opened them you have only sent AirPods pro.

Miko31 by Level 1: Joiner
  • 460 Views
  • 2 replies
  • 0 kudos

OTP codes

Hi All, Has anybody had problems with receiving OTP codes for online purchases etc too late to validate a purchase? Could it be an O2 network problem? My iphone (iPhone 6) settings are OK. The retailer (John Lewis NewDay credit card states their end ...

TonyR1 by Level 1: Joiner
  • 1453 Views
  • 9 replies
  • 0 kudos

new mobile phone

Hello, I have just got a new mobile phone. It is a Motorola G9 play. I have transfered the number over from my old mobile phone [Personal details removed]. It has a new sim card in it which I have registered on the website. However I cannot connect i...

mge by Level 1: Joiner
  • 332 Views
  • 1 replies
  • 0 kudos

Get old number back

I've recently cancelled my current pay monthly contract and have decided to be a pay as you go customer for a while. Yesterday was my last day to use my PAC code to keep my number and now my sim card has been deactivated. Is there any way I can get t...

Lisalou91 by Level 1: Joiner
  • 831 Views
  • 2 replies
  • 0 kudos