Has there been any change with regards to the delivery date of preordered Pixel 6 Pros? I ordered mine on the night of the event, and have not received any dispatch notification, and given launch day is today, I somehow think it's not going to arrive today, despite it saying in the app that it's due today and will be dispatched in time. I received a text saying that sorrys there's a delay, however, there was no reasoning behind the delay nor any estimated delivery date following this.
I've had numerous web-chats, who have been less than helpful and I've raised a complaint about their lack of communication, who outlined that the 'dispatch is in progress', which didn't ask my question and circumvented my question regarding the guaranteed delivery date I purchased the phone under.
I am annoyed at the lack of communication on this one. I'm wondering if there could be an update for myself and others in this situation, with regards to Pixel 6 Pro preorders that haven't been dispatched yet.
No email or text for me and I ordered on the 19th also. Tried calling customer service who wasn't anymore helpful than the o2 tracker which still states "We will despatch your order in time for the launch day of the new device."
The woman on the phone said despatch is *from* launch day and I said if that's the case the wording on the website is very misleading.
Pretty disappointed I have to admit...
Hi @Chris_K Thank you for the update. I believe I fall into that middle category as my order completed at 19:56 on the 19th but I opted to have my phone delivered to my local O2 shop so didn't get a delivery date. My order is stuck on processing.
As the O2 website is offering next day delivery on new orders, would I get the phone quicker if I cancelled this order and re-ordered (albeit I wont get the free headset)?
Thats a risk you will have to take, but bare in mind it will be classed as a new connection, and you will need to go through the credit checks etc.
Thanks @Chris_K for jumping and help the lots an new community members in getting some answers
Hi @Chris_K appreciate you taking the time and making r effort to help everyone on this chat.. I have also pre ordering payed for my pixel 6 pro on the 19th and received confirmation and the. A 2nd text on the 21st saying the following- “O2: Sorry it's taking longer than we hoped to send your order. We're still expecting more stock soon. We'll text you again as soon as we have a delivery date.“ can you advise if I will be getting my phone tomorrow or there is a delay? If the order is not going to be fulfilled I’ll look to cancel and make alternative arrangements to purchase the phone through another provided. Thanks again for your help.