on 23-09-2025 13:08
Hi, My Google Pixel 7a is not working as it should. The battery does not last it keeps draining, I have only had the phone just over a year and a half. Can you help?
on 23-09-2025 14:24
How long is "not long"?
What does it say in the battery health settings?
on 23-09-2025 14:48
on 23-09-2025 14:48
@JB17
Your best bet is to contact Google Pixel Support https://support.google.com/pixelphone/?hl=en-GB#topic=7078250
And bear in mind the 7a is now 3 generations old compared to the 9a
23-09-2025 18:47 - edited 23-09-2025 18:48
23-09-2025 18:47 - edited 23-09-2025 18:48
Phone batteries are considered a service item and depending on how they are used and charged will last 2 to 3 years from new.
Check if the battery is swollen or gets hot as you might be eligible for this
https://support.google.com/pixelphone/answer/16043453?hl=en
on 23-09-2025 19:47
@JB17 check out Google's battery programme https://support.google.com/pixelphone/answer/16043453?hl=en
Some pixels have a known battery issue, my wife also had the 7a. We went through the google programme and she was offered a replacement battery installation free if charge or a cash payment (whilst still keeping the phone).
She went for the cash payment (about £200 if I remember rightly, she had to sign up to some third party payment service recommended by Google support but it did pay out into her bank account after a number of weeks.