Has there been any change with regards to the delivery date of preordered Pixel 6 Pros? I ordered mine on the night of the event, and have not received any dispatch notification, and given launch day is today, I somehow think it's not going to arrive today, despite it saying in the app that it's due today and will be dispatched in time. I received a text saying that sorrys there's a delay, however, there was no reasoning behind the delay nor any estimated delivery date following this.
I've had numerous web-chats, who have been less than helpful and I've raised a complaint about their lack of communication, who outlined that the 'dispatch is in progress', which didn't ask my question and circumvented my question regarding the guaranteed delivery date I purchased the phone under.
I am annoyed at the lack of communication on this one. I'm wondering if there could be an update for myself and others in this situation, with regards to Pixel 6 Pro preorders that haven't been dispatched yet.
Thanks for the update @Chris_K I appear to be in same position as Tim & JD; was told my pre-order would be here today but then radio silence since my order went in on 19th Oct. I have tried getting an update via Messenger (currently 21hours and no response) and Twitter but no response from that either and my call to Customer services got a generic "when it is dispatched you will get a message"
Do you know when the text/emails should have all gone out by? So i can get clarity on whether my order is coming or not
I got a text through from CS asking me how my experience was with them and I rated negatively, waiting for a call back to discuss this experience. Still no text, noting I didn't even get an e-mail confirming my upgrade had been processed yet money has been taken. Website still shows "waiting for launch day"
Funnily enough, just received an email regarding delivery. Frustrating it's taken all day for anyone to say what's going on and actually aid in the helping of people, seems people on Twitter are still struggling getting through to anyone. Thanks a lot @Chris_K, much appreciate your help.
Just to be clear - this doesn't impact all Pixel 6 orders. Right now there's 3 groups of orders:
For those of you in that middle group, I'm truly sorry. I know how much I look forward to my own upgrades so can relate to the disappointment of not getting it the day you expect it. Of all orders I've checked so far, they have all been captured as being part of our warehouse error and will be getting dispatched today for delivery tomorrow.
As there does seem to be quite a few of you in the same boat, please can I ask you keep an eye open for order updates today / this evening, which will confirm a delivery for tomorrow. If you haven't received any updates by tomorrow morning, please feel free to PM me and I can look into this as soon as possible tomorrow.
Again, a huge apology for the frustration and confusion this has caused. I know it may have taken some shine off your new upgrade, but from everything I've seen from the various reviews out there, it'll be worth the extra days wait and you'll fall in love with it immediately.