Has anyone else recently made a manual payment such as on the website or app (not by direct debit), and it’s been duplicated AND O2 are not receiving it?
My payment was made yesterday for the amount due, which is normally instantly on my account summary as having been paid.
However yesterday the same amount was duplicated 4 times and is stuck in pending on my bank’s end, while it seems O2 are not “claiming” it.
All the while, my account remains overdue now and with a new red banner saying it’s in arrears (it’s been one day)!!
I’ve called numerous times and got nowhere (obvs).
Barclays have said they’ll raise a fraud claim back if it’s not claimed by O2 in a few days but in the meantime I’m out of pocket 4 times the bill amount while O2’s system is down.
I called again today and was encouraged to try again - I did it while he was on the phone and lo and behold the same amount left my bank again and O2 are stuck on not claiming it! That’s 5 payments now and O2 still refusing to accept or return any while sticking my account into “overdue”.
The advisor I spoke to today admitted there’s a huge issue with their payment system at the moment but basically gaslighted me on my issue “your bank will get it back for you” “I dunno what to do” “don’t pay again but I can’t stop your account being overdue”
The guy I spoke to was ok on this occasion albeit useless, the 20 or so phone calls prior were met with sheer contempt for customers.
anyone else having a similar payment problem at the moment?
I’ve just been paid so can wait a few days for Barclays to reclaim 4 payments and only leave 1 for O2 (if O2 get it together and actually claim a payment made)… but if this was the end of the month I’d be penniless with O2 commandeering nearly £350 and refusing to accept there’s a problem!
