No data access in Prague

[Emmak]

My daughter is travelling in Europe, I have checked her data usage against the 25gb and she has 17gb left but her has no data at all today in Prague.  We have switched phone on and off, turned off 5G but no joy.  Any suggestions? 

[jonsie]

These are some tips to try :

•   Reboot phone.
•   Manually search for a different network
•   If using an iPhone, change data APN to  mobile.o2.co.uk
•   Call customer service to check for any roaming bars
•   Or if you message O2 using the social media links below, they should be able to help you with this

[Emmak · Accepted solution]

Manually changing network fixed it!  Thank you