Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5961 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1036 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2286 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2161 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1597 Views
  • 6 replies
  • 0 kudos

Resolved! New Pay Monthly Order

Hi there, I placed an order online on Wed 10/11 and apparently all was set, o2 have charged me the £50 upfront free for the handset but heard nothing since then. The item was a Samsing Galaxy Z Fold 3 5G 512gb. I signed various credit agreements etc ...

jambog5 by Level 1: Joiner
  • 82 Views
  • 1 replies
  • 0 kudos

Resolved! Text message

Can't send text shows 02 error 500 anyone know what it means?thank you 

DPM by Level 1: Joiner
  • 126 Views
  • 5 replies
  • 0 kudos

Resolved! About my 02 beloved number

Currently I am in Bahrain. I would not like my beloved number to be disconnected or whatever. The balance remains. The question is, if I lose my number, what will happen? How can it be restored? I keep changing the SIM cards in my iPhone every few mo...

Anonymous by Not applicable
  • 86 Views
  • 2 replies
  • 0 kudos

Resolved! Pay monthly 5G sim

Hi my partner has just got an iPhone 13 with a new 5G sim we set up the phone and activated the new sim but his mobile data is not working we used all the help guide on the website but still can’t get mobile data so we swap sims putting his sim in my...

Kmj by Level 1: Joiner
  • 125 Views
  • 1 replies
  • 0 kudos

Resolved! No way to contact o2

I have a problem with an upgrade order I made last night. Your website and apps just send me round in a loop unable to contact you about it!! The website directs me to the myo2 app which constantly says all agents are busy on the chat function, click...

JamesR85 by Level 1: Joiner
  • 161 Views
  • 2 replies
  • 0 kudos

Resolved! Leaving o2

I am on a sim only contract and would like to know how I cancel it & transfer my number?

Tonimac48 by Level 1: Joiner
  • 81 Views
  • 2 replies
  • 0 kudos