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Lost number

I bought a o2 sim card on 28/3/24 & moved from Tesco. I sent a PAC code on 28th to keep my old number. As it was Friday, I left it until Tues to call as the number did not work. I have had to call 4 times this past week, each time they said it would ...

Anita2298 by • Level 1: Joiner
  • 606 Views
  • 3 replies
  • 0 kudos

Unblock my phone number on a new device

Hi there, I blocked my phone number because my phone got stolen. Can you help to now unblock my phone number and I can use another device with the same number please?

Ayesha01 by • Level 1: Joiner
  • 500 Views
  • 2 replies
  • 0 kudos

Resolved! 5G

I have an O2 pay monthly contract from Nov 22 - plus an Iphone 13. I can't 5G see in settings on my phoneDoers this mean my Sim doesn't have 5G?

JoyH by • Level 1: Joiner
  • 605 Views
  • 2 replies
  • 0 kudos

Signal problems

I've had no signal since last night. Service saying 'no service' and 'SOS calls only', I've tried turning phone on and off a few times, I've tried restarting, I've turned aeroplane mode off and on and still nothing. Any advice?

Sara86 by • Level 1: Joiner
  • 306 Views
  • 1 replies
  • 0 kudos

Unable to receive calls after turning off divert whilst abroad

Hi I had to urgently go abroad, I turned divert calls to voicemail. I am still abroad and wanted to be able to receive calls. I have tried ##002# and it says failed, then I was told to turn off my voicemail by dialling 1760 and it says Messaging clea...

PC2020 by • Level 1: Joiner
  • 1023 Views
  • 7 replies
  • 0 kudos

Resolved! Can I add an Esim device to a phone contract?

Hi, I am thinking about migrating across to O2 from 3, I am specifically interested in the 100GB 24 month airtime sim only plan.I have a Tickwatch 3 pro Esim smartwatch that runs Gear OS 3 and would like to know if I can add it to the phone contract,...

Resolved! Help- overseas and can’t log in

Hi - I’m overseas with work and received a text to set up a bolt on which I am sure I already have. I can’t log into my account as ever since volt was applied the app doesn’t work other than showing me my personal and just sends me in a circle of hel...

jennymc99 by • Level 1: Joiner
  • 1109 Views
  • 3 replies
  • 0 kudos

Signal issues

Hi, I’m having major issues with obtaining signal, I’ve had no service for days, almost like there’s restrictions possibly to my phone. I’ve been a customer for years and never had this problem before. Please can you help

Dean1990 by • Level 1: Joiner
  • 311 Views
  • 1 replies
  • 0 kudos

Resolved! prime

how do i cancel prime ? 

block number

Hey team,I need to block 1 number calling out/in and text in/out.Can you do it for me please?

Nata1 by • Level 1: Joiner
  • 525 Views
  • 2 replies
  • 0 kudos
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