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Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Galaxy Watch 4 Classic 46mm - LTE - Sim not provisioned for Voice

Hey guys. I'm getting no help from the O2 Support pages as they dont seem to have any knowledge base on the watch yet. Also they seem to have disabled the Chat feature. Anyway, I've got the Galaxy Watch 4 Classic. When it arrived it came with the E-S...

Resolved! New Pay Monthly Order

Hi there, I placed an order online on Wed 10/11 and apparently all was set, o2 have charged me the £50 upfront free for the handset but heard nothing since then. The item was a Samsing Galaxy Z Fold 3 5G 512gb. I signed various credit agreements etc ...

Resolved! How to change account name and payment information from my mother to me?

Does anyone know how I can change my account details from my mothers information to mine? ( account name and payment info) She opened the account for me when I was younger and I want to take it over now. I have already looked at the My 02 help page b...

Resolved! Text message

Can't send text shows 02 error 500 anyone know what it means?thank you

Resolved! Upgraded from a 4g to 5g phone but Apple Watch won’t allow data.

I have upgraded from iPhone 4g to iPhone 5g. did the sim swap all things good with phone , but my Apple Watch won’t apply the data plan. I pay for the data plan to allow me to use Watch when phone isn’t with me.

Resolved! About my 02 beloved number

Currently I am in Bahrain. I would not like my beloved number to be disconnected or whatever. The balance remains. The question is, if I lose my number, what will happen? How can it be restored? I keep changing the SIM cards in my iPhone every few mo...

Resolved! Pay monthly 5G sim

Hi my partner has just got an iPhone 13 with a new 5G sim we set up the phone and activated the new sim but his mobile data is not working we used all the help guide on the website but still can’t get mobile data so we swap sims putting his sim in my...

Resolved! No way to contact o2

I have a problem with an upgrade order I made last night. Your website and apps just send me round in a loop unable to contact you about it!! The website directs me to the myo2 app which constantly says all agents are busy on the chat function, click...

Resolved! Not correct bill

Hi just wanted to check my bill

Resolved! Leaving o2

I am on a sim only contract and would like to know how I cancel it & transfer my number?

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