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No response from customer services

Twice now I have emailed O2 to complain about poor mobile data provision in Shrewsbury town centre. Twice they have acknowledged my complaint telling me they would respond within 7 days. First email from them 31st Dec and second 20th Jan. I suspect O...

Avinunca1 by • Level 2: Apprentice
  • 2257 Views
  • 15 replies
  • 0 kudos

Call that I have no knowledge of Making

I have received my latest bill and have a charge indicating that it has come from Bosnia & Herzegovina. I have not made this call and don't even have the number in any way on my phone. How can this happen??

Bobby-A by • Level 1: Joiner
  • 1052 Views
  • 7 replies
  • 0 kudos

Resolved! Flawed process when changing to eSim

Yesterday I spoke to O2 support to request a change to eSim. The first thing that happened was the old physical sim was deactivated. I received after an hour or so an email with the esim link. I couldn't get it to bring up a QR code on my laptop. I o...

Avinunca1 by • Level 2: Apprentice
  • 3370 Views
  • 8 replies
  • 0 kudos

My o2 app

I can’t log in to the my o2 app… I’ve tried resetting my password, but it keeps saying I can’t do it yet. Says if I’m new can take up to 48 hours, but I’ve had my contract for ages

John82 by • Level 1: Joiner
  • 415 Views
  • 1 replies
  • 0 kudos

Resolved! E sim activation

I have bought an eSIM for an iPad and it will not activate, can you help, I have phoned many times now to speak to the O2 staff to no avail.

PDT by • Level 1: Joiner
  • 959 Views
  • 3 replies
  • 0 kudos

Resolved! Unable to activate new phone

Hi,I recently bought a mobile with an O2 sim from Mobilephonesdirect but they tell me they are now unable to activate it as there is a problem with the mast in the DA1 Dartford area. This was over a week ago. I don't understand what the issue is and ...

Jules_39 by • Level 1: Joiner
  • 1522 Views
  • 8 replies
  • 0 kudos

5G

My phone is set to 5G and I am in a 5G area however I never get anything over 4G! Why is this?

Jy1 by • Level 1: Joiner
  • 434 Views
  • 2 replies
  • 0 kudos

phone calls IN and OUT fail, since this morning

Since this morning all attempts at making or receiving calls just tell me it FAILED. I have signal for emails etc. and internet connection. Just no phone calls.I'm just going round and round with queries online - can't seem to connect to the expert.A...

Sonja1 by • Level 1: Joiner
  • 1470 Views
  • 9 replies
  • 0 kudos

4g network

4g network is extremely slow or not available at all. I have tried turning on and off etc,

Effie by • Level 1: Joiner
  • 435 Views
  • 2 replies
  • 0 kudos
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