Number migration - NOT done, repeatedly!

[roziepozie]

I'm out of contract on my current sim-only account, so I bought a completely new sim-only account with temporary#, and have phoned O2 twice now over several days to get my current O2 sim-only main# moved to the temporary# I got with the new sim-only account. 

THIS HAS REPEATEDLY NOT BEEN DONE! 

The old website login for my main# is dead, but the new login still has my temporary#! Also, my iPhone still shows two esims (Primary: my main# / Secondary: the temp#) but calling my main# gives message "this number is not available" or similar, while calling the temp# actually works. 

How am I supposed to get this fixed, given O2 have not done the number migration repeatedly? 

Complete shambles of a process moving from legacy to 360, AFAICT. 

[QP999]

Have you tried going to an o2 store nearby? I know you really shouldn't have to if you called them a number of times but you may get better help face to face. To be honest, if you have access to Facebook its not that quick and is just another options to calling. 

[Oxonian]

Please see my post @QP999 and @Jen230 on :-

Ongoing Failed Number Migration - O2 Community

https://community.o2.co.uk/t5/Tech-Support/Ongoing-Failed-Number-Migration/m-p/1723125#M48862