Number migration - NOT done, repeatedly!

[roziepozie]

I'm out of contract on my current sim-only account, so I bought a completely new sim-only account with temporary#, and have phoned O2 twice now over several days to get my current O2 sim-only main# moved to the temporary# I got with the new sim-only account. 

THIS HAS REPEATEDLY NOT BEEN DONE! 

The old website login for my main# is dead, but the new login still has my temporary#! Also, my iPhone still shows two esims (Primary: my main# / Secondary: the temp#) but calling my main# gives message "this number is not available" or similar, while calling the temp# actually works. 

How am I supposed to get this fixed, given O2 have not done the number migration repeatedly? 

Complete shambles of a process moving from legacy to 360, AFAICT. 

[gmarkj]

Dave has asked you to drop him a private message with some details so he can look into it for you @Mike1010 .

To do this, click on his username and then click on the button saying saying "send message".

He'll probably need your phone number and name on the account.

Do NOT post that information here as everyone can see it.

[Mike1010]

Thanks @gmarkj .

Pm sent to @Dave-O2 .

[Mike1010]

All sorted now.

Big thumbs up to @Dave-O2 for help!!

And to all the community people.

Thanks again.

[jonsie]

@Dave-O2 proving invaluable 👍

[Em63]

@Dave-O2May I ask you to please message me. I can’t find the ‘message’ bottom to send you a PM 😞 I’m having migration issues and now I can’t call or msg at all and I’m abroad. 

thank you so much Em

[madasaf1sh]

@Em63 

Dave is on leave till next week, so sorry you will need to call customer services on 0344 809 0202 or use Skype Guide: A Guide to Skype  on +44 800 902 0217 

[Viki61]

@Dave-O2 Hi Dave,  another one here struggling with number migration can you please help me? 

[Oxonian]

@Viki61 

I suspect that @Dave-O2 won't be around until Monday. 

In the meantime, you might want to check :-

Guide: Migration & porting into O2 

[Jen230]

This is happening to me now - I've tried 4 times via phone. Ive sent emails and a complaint because I'm not getting anywhere and its been nearly a month. Did yours get sorted?

[Oxonian]

---

@Jen230 wrote:

This is happening to me now - I've tried 4 times via phone. Ive sent emails and a complaint because I'm not getting anywhere and its been nearly a month. Did yours get sorted?

---

@Jen230 

I am not sure who you were aiming that question at, but whoever it was, you need to tag them if you want them to see it - was it @roziepozie, @Viki61 or @Em63 maybe ? 

In the meantime, you might want to check :-

Guide: Migration & porting into O2 

You might have a further delay due to you having submitted a complaint. It is currently taking O2 up to eight weeks to investigate and respond to complaints and, in the interim, you are likely to find that other O2 teams are either unwilling or unable to engage with you.

Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help. I suggest that you contact O2's UK-based social media team as they might be able to help :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2