Number migration - NOT done, repeatedly!

[roziepozie]

I'm out of contract on my current sim-only account, so I bought a completely new sim-only account with temporary#, and have phoned O2 twice now over several days to get my current O2 sim-only main# moved to the temporary# I got with the new sim-only account. 

THIS HAS REPEATEDLY NOT BEEN DONE! 

The old website login for my main# is dead, but the new login still has my temporary#! Also, my iPhone still shows two esims (Primary: my main# / Secondary: the temp#) but calling my main# gives message "this number is not available" or similar, while calling the temp# actually works. 

How am I supposed to get this fixed, given O2 have not done the number migration repeatedly? 

Complete shambles of a process moving from legacy to 360, AFAICT. 

[QP999]

Have you tried going to an o2 store nearby? I know you really shouldn't have to if you called them a number of times but you may get better help face to face. To be honest, if you have access to Facebook its not that quick and is just another options to calling. 

[Oxonian]

Please see my post @QP999 and @Jen230 on :-

Ongoing Failed Number Migration - O2 Community

https://community.o2.co.uk/t5/Tech-Support/Ongoing-Failed-Number-Migration/m-p/1723125#M48862

[Davidbar]

I have the exact same problem

[Enlli]

@Davidbar Unfortunately we have no one at the moment we can call upon from here. 

There are quite a few threads on this issue, including this one which may help

Other than that we are stuck

[Davidbar]

Hoping @Dave-O2 can help with my issue

[madasaf1sh]

@Davidbar 

Dave is off on leave so you will have to persevere with Customer Services 

[Davidbar]

From my past attempts with the migration 02 customer services are not capable, hope you can understand that I am very frustrated with this problem, I used to work for 02 and know it's a straight forward process, so why after so many attempts and phone calls haven't they done the migration 

[Enlli]

@Davidbar Don't know how long ago you worked for O2, but customer services is going downhill at an ever increasing rate of knots.

12 months ago there was a good chance we could held you on this forum; that help has been removed

[Sabrina123]

This same situation is happening to me. I have spent hours on the phone to O2 trying to sort this out. I am missing out on medical appointments as I am heavily  pregnant. This is causing me a lot of stress. 

[Oxonian]

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@Sabrina123 wrote:

This same situation is happening to me. I have spent hours on the phone to O2 trying to sort this out. I am missing out on medical appointments as I am heavily  pregnant. This is causing me a lot of stress. 

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I suggest @Sabrina123 that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving problems. 👍