Number migration - NOT done, repeatedly!

[roziepozie]

I'm out of contract on my current sim-only account, so I bought a completely new sim-only account with temporary#, and have phoned O2 twice now over several days to get my current O2 sim-only main# moved to the temporary# I got with the new sim-only account. 

THIS HAS REPEATEDLY NOT BEEN DONE! 

The old website login for my main# is dead, but the new login still has my temporary#! Also, my iPhone still shows two esims (Primary: my main# / Secondary: the temp#) but calling my main# gives message "this number is not available" or similar, while calling the temp# actually works. 

How am I supposed to get this fixed, given O2 have not done the number migration repeatedly? 

Complete shambles of a process moving from legacy to 360, AFAICT. 

[Bambino]

@roziepozie O2 customer service has dropped the ball. This isn't anything new. It's been going on for some time and gets progressively worse by the day. There isn't anything anyone here can do to help. O2 doesn't monitor this site, and couldn't care less. The only thing would be to tag our community manager, but I doubt that he's in any position to help your situation along.

@Dave-O2 can you please reach out?

[Dave-O2 · Accepted solution]

Thanks for the tag @Bambino 

@roziepozie Can you please drop me a PM with some more details and i'll take a closer look 👍

[roziepozie]

@Dave-O2 wrote:

@roziepozie Can you please drop me a PM with some more details and i'll take a closer look 👍

---

Sent. Thanks. 

EDIT: Yes, I've repeatedly turned my iPhone 15 Pro off and on again, to no avail. So migration hasn't been done, seemingly. 

[roziepozie]

Issues finally resolved. 

Many thanks Dave for your efforts in everything here (and Bambino for pinging him). 

Much appreciated. 

[Bambino]

Glad to hear you've finally gotten it sorted @roziepozie. Shouldn't have happened.

[Mike1010]

Hi @Dave-O2 

Same problem as @roziepozie 

Tried contacting o2 CS many times since 16 Feb.

Can you help please? 

[gmarkj]

You need to add the @ symbol @Mike1010 .

@Dave-O2 can you help?

[Mike1010]

Thanks, edited my post

[Dave-O2]

Thanks @gmarkj 

@Mike1010 Can you please drop me a PM with some more details and I'll take a closer look.

[Mike1010]

Hi.

I got a new o2 contract(new number) and old o2 number that I want to keep. Tried several times to migrate my number through O2 CS but still hasn't been done. I ve been trying since 16th of February,just to be told that everything is done wait 24h. But nothing has changed. Can you look into it please