Solved: No volt upgrade

FatBstard · ‎29-11-2021

Hi,

I upgraded my phone at the weekend, as part of the package it said if i have O2 and Virgin i would get double data on my plan. So i pulled the trigger and bought my new phone, however my plan still shows the original DAGA package i selected when i bought it, it hasnt doubled up? I already had Volt activated on my old phone, is this a problem getting the data upgraded?

Thanks.

MI5 · ‎29-11-2021

@FatBstard

See main thread here https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎29-11-2021

You need to wait 14 days

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎29-11-2021

@FatBstard

See main thread here https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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