Resolved! Waiting times for new phone
I don't think it is acceptable to wait 3 weeks + for a phone that's been available for a year do you?????
Forum Posts
Resolved! Galaxy fold 3 free accesory pack
Hi all just received my new fold 3.how do i claim my free accesory pack ?
Resolved! Sim card activation
Hi I need to speak to someone. I have bought my Mum a mobile phone and got an O2 sim card I put it in the phone and tried to activate it. It said I had to text swap to 20220 to activate the sim card. Because her phone wasn't connected I text from my ...
Resolved! Changing Delivery location
Hi there, I've recently ordered a phone upgrade but it's delivery location has been set at a previous house that I do not live at anymore. Is there a way I can change this via account or do I have to call customer service?
Resolved! Cancel phone contact whilst having Apple Watch
Good afternoon,I have a phone and Apple Watch plan with o2. If I pay off my phone device plan do still need some form of airtime plan to keep the Watch active? If so can I change to a sim only plan on the phone account?
Resolved! Broken phone is insured & needs replacing but I can't call to organise!
Hi there! My phone screen is broken and I now need to replace it. I went into a store today and they told me that I should contact you online about this and you will be able to order a replacement... can you please let me know what I need to do to ma...
Resolved! Phones we cancelled are out for delivery anyway - what to do?!
My husband and I ordered iPhone 13s on 17 September but changed our minds the next day and called through to o2 who said our orders were logged for delivery but put me through to Returns and said everything was fine with cancelling them. I've now swi...
Resolved! New sim for new iPhone 13
Hi there, I have just received my new iPhone 13 and I am due to keep my same number. However I have received a 5G SIM card, so do I need to use that sim to be able to have 5G network coverage? If so, how do I keep my same number? Katherine
Resolved! Claiming free starter pack
Hi I am trying to claim free starter pack but I says I need a invoice but don't remember seeing one
Resolved! Poor coverage after moving to O2 from Tesco
I switched from Tesco Mobile to O2 in July looking for a better deal. I went with O2 as I know Tesco use their network and coverage had always been good with them. Since switching signal has been poor for calls and 4G. I don't know if coincidence or ...
