Get tech support for your O2 issues

Resolved! "Busy network"

Hi!Data connection has been very slow and worsening in my location over the last few months. When checking network status for my location, DN14 6RU, this message has been displayed now for weeks: "Our Network can get busy in this area.This means your...

Resolved! Hi all, recovering an old phone number

I live in Vietnam and I was using an O2 sim PAYG (previously had pay monthly when I lived in the UK, I've had this number for 10+ years) But it appears the number has stopped recieving SMS messages and it's been removed from this account, is there an...

Antigua Caribbean

My son is in Antigua in Caribbean for 4 monthsWhat is the best O2 Tariff that he should be on or bolt on he should get

Accidental sim swap

Think I have accidentally sim swapped instead of just taking number over to new phone when starting a new contract and not requiring old sim/contract but still wanting to keep number

Resolved! Sound problem

Hi. I’m having problems with me refurbished iPhone XR. When phoning or receiving a phone call I cannot hear anything. If the phone is on loud speaker or through the car then the sound is fine. I can play music and watch videos etc on phone with no so...

Resolved! Can’t add a bolt on

I urgently need to add a bolt on, but for the last 24 hrs it says try again later!Can anyone advise??

Resolved! Buy a bolt on

I need to buy a data bolt on but it’s not letting me do it onmy o2 app

Resolved! How to report a lost or stolen phone

Hi My son has lost his phone and I need to notify O2. Also I need to change the bank account from which my phone is paid from any ideas on how to do this? Many thx D

Resolved! Can I change my order

I’ve ordered a new phone, but now received an out of stock message. Can I change the colour to get one quicker?

Resolved! No volt upgrade

Hi,I upgraded my phone at the weekend, as part of the package it said if i have O2 and Virgin i would get double data on my plan. So i pulled the trigger and bought my new phone, however my plan still shows the original DAGA package i selected when i...

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