No internet service after upgrade

Didss · ‎15-11-2023

Hi,

I upgraded 2 days ago and have a new tariff but there is no mobile internet since i upgraded. Can someone help me with this?

jonsie · ‎15-11-2023

Are you using the old sim or a new sim?

If a new sim yyou need to do a sim swap as outlined here

Guide: Sim Swap: a mini guide 2017 update

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Didss · ‎15-11-2023

I didn’t know i needed a new sim…didn’t request it. First i need to get the new one then. Thank you.

MI5 · ‎15-11-2023

@Didss wrote:
I didn’t know i needed a new sim…didn’t request it. First i need to get the new one then. Thank you.

You don't unless you are upgrading to a 5g phone.

Your old sim should work the same as it did previously.

Check your phone settings to ensure data is on and the network set correctly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Didss · ‎15-11-2023

Aww my sim is already 5G, maybe it’s the mobile network settings. Thanks so much.

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