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Like-new iPhone faulty

Hi, I have purchased an iPhone 14 pro -like new.I’ve not been able to receive any signal at all. I have changed my original sim to an eSIM which did not resolve the issue. I have been into my local store who also assisted and deactivated the eSIM and...

O2 message

Hi,Everyday I receive the same massage from O2: Sorry, your number doesn't support Visual Voicemail, so we can't set it up yet. Please contact your service provider for help. I didn't request any set ups, it just start coming a few months ago. Can yo...

Can’t make any calls but can use data

Hi I am not able to make any calls I swapped my sim that works from my old sim because I didn’t need a new sim but I can’t even call but I can use data any help

2 x iPhone 15 phones received and returned when not ordered

I received 2 x iPhone 15 Pro phones which I did not order then I returned them but they are both on my accounts it's shocking the carry on I am having

Change my tariff

I need to change my tariff for a bigger data allowance. I have checked online, phoned O2, and visited my O2 store in person but no-one seems to be able to change my tariff. Help!

transfer from 12 to 14

my new iphone 14 pro has been saying trying to reconnect for 2 hours and the old iphone 12 is saying "waiting for software update. Is this right?

Resolved! Historical messages

Hi, I would love to know if it is possible to see the date i first messaged someone?

I want to change my pay monthly to pay as you go as I'm abroad, but it's impossible without calling

I'm finding it impossible to change plan from pay monthly to pay as you go without calling up. I am currently abroad so cannot use my sim without paying extortionate fees. But cancelling online seems impossible.I've contacted o2 on the app, Facebook,...

No data in Europe

I am travelling in Europe for the first time since changing from Virgin and cannot access data. Phone calls work fine and I am locked onto Orange F. Data roaming is ON. I have just had a very frustrating call with the helpline - and then the call dro...

Resolved! Esim swap activation time?

Hey, does anyone know what the current wait time is for an Esim swap activation? I started the swap process about 48 hours ago and still have no network on my new phone. I’m currently carrying both phones around in case the new one springs into life....

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