No internet service after upgrade

[Didss]

Hi, 

I upgraded 2 days ago and have a new tariff but there is no mobile internet since i upgraded. Can someone help me with this?

[jonsie]

Are you using the old sim or a new sim?

If a new sim yyou need to do a sim swap as outlined here

Guide: Sim Swap: a mini guide 2017 update 

[Didss]

I didn’t know i needed a new sim…didn’t request it. First i need to get the new one then. Thank you.

[MI5]

---

@Didss wrote:

I didn’t know i needed a new sim…didn’t request it. First i need to get the new one then. Thank you.

---

You don't unless you are upgrading to a 5g phone.

Your old sim should work the same as it did previously.

Check your phone settings to ensure data is on and the network set correctly.

[Didss]

Aww my sim is already 5G, maybe it’s the mobile network settings. Thanks so much.