No caller ID

[Jo-P]

All my incoming calls show "No Caller ID" ever since I changed my i-phone and tariff over 2 years ago. I have tried calling Customer Services many times, network resets, and gone in-store and gotten a new sim. In-store agents put my new SIM card into different phones but that did not resolve the issue. Can anybody help as I can see from this site that others have had the same issue with their settings which were eventually changed?

[MI5]

@Jo-P 

O2 have a bolt on to fix this issue.

They need to add the CLI bolt on.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Enlli]

Good luck getting an Agent that will understand about this bolt on. 

You may have to try more than once

[MI5]

I understand an internal email has gone out about this so fingers crossed it shouldn't be too painful.

[Oxonian]

@Jo-P 

Please let us know how you get on and whether the problem is or isn't resolved. 

[MI5]

Only a small % ever do.

[Jo-P]

Thank you all so much for your replies. I really appreciate the support and will update my post when the issue is resolved. 

[Jo-P]

Just to update you - I've requested a CLI bolt-on and so far this has gotten me a new call issue and a new 5 days' wait time, but hopefully the info will lead to the issue being fixed in 5 days' time. The issue has apparently been escalated in light of this, but seems to be a difficult one, so thanks so much to all who have kindly advised me. I will let you know if the CLI bolt-on turns out to the solution 

[Oxonian]

@Jo-P 

Good luck and we await the next update ! 

[MI5]

Fingers crossed 🤞