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No data use in Spain

Joe221
Level 1: Joiner
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Hi

arrived in Spain yesterday from U.K. and simply can’t connect to internet outside of apartment wifi

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Accepted Solutions

MI5
Level 94: Supreme
  • 150407 Posts
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Registered:

@Joe221 

Some things to try:
Manually search for another network
Reboot the phone
Turn off 5g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
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3 REPLIES 3

MI5
Level 94: Supreme
  • 150407 Posts
  • 641 Topics
  • 28640 Solutions
Registered:

@Joe221 

Some things to try:
Manually search for another network
Reboot the phone
Turn off 5g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
787 Views

Joe221
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

brilliant- changed the Apn as suggested - turned wifi off and 5g now works.

thank you 😊 

Message 3 of 4
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MI5
Level 94: Supreme
  • 150407 Posts
  • 641 Topics
  • 28640 Solutions
Registered:

You're welcome @Joe221 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
763 Views