01-09-2023 13:29
Hi
arrived in Spain yesterday from U.K. and simply can’t connect to internet outside of apartment wifi
Solved! Go to Solution.
01-09-2023 13:31
Some things to try:
Manually search for another network
Reboot the phone
Turn off 5g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.
01-09-2023 13:31
Some things to try:
Manually search for another network
Reboot the phone
Turn off 5g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.
01-09-2023 13:46
01-09-2023 13:46
brilliant- changed the Apn as suggested - turned wifi off and 5g now works.
thank you 😊
01-09-2023 14:46
You're welcome @Joe221