Sim not Provisioned

[BurntPixels]

Hey,

I've inserted my Sim that came in the mail yesterday and left it 24 hours but its still saying Sim not provisioned. I can't call you to sort this out since the phone won't work and don't have access to a phone line so can someone please activate the sim on the phone as I need it before the weekend.

[MI5]

@BurntPixels 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[BurntPixels]

I'm not signing up to social media to get a response.

Someone can see my account details and can do it from literally reading this support post, until then its not resolved.

[MI5]

Fair enough, but no one will help from here.

You'll need to make the first move Guide: How to find help & contact O2 

[BurntPixels]

WAIT WHAT?

WHATS THE BLOODY POINT OF A TECH SUPPORT THREAD IF THEY DONT CHECK IT THEMSELVES!?

O2 I switched to you because you promised to offer a better service but by some leap of logic you expect people to have 2 phones on hand in case they can't get 1 of them working? Utterly ridiculous service.

[MI5]

@BurntPixels 

The clue is in the name "community" not "customer service"