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No data use in Spain

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Joe221
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on ‎01-09-2023 13:29

on ‎01-09-2023 13:29

Hi

arrived in Spain yesterday from U.K. and simply can’t connect to internet outside of apartment wifi

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MI5
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on ‎01-09-2023 13:31

on ‎01-09-2023 13:31

@Joe221 

Some things to try:
Manually search for another network
Reboot the phone
Turn off 5g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144423 Posts
  • 634 Topics
  • 27678 Solutions
Registered:

on ‎01-09-2023 13:31

on ‎01-09-2023 13:31

@Joe221 

Some things to try:
Manually search for another network
Reboot the phone
Turn off 5g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Joe221
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In response to MI5
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on ‎01-09-2023 13:46

on ‎01-09-2023 13:46

brilliant- changed the Apn as suggested - turned wifi off and 5g now works.

thank you 😊 

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MI5
Level 94: Supreme
  • 144423 Posts
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on ‎01-09-2023 14:46

on ‎01-09-2023 14:46

You're welcome @Joe221 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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