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Forum Posts

Resolved! sim swap

i have new sim card and want to keep my old number i have a pac code 

paul601 by Level 1: Joiner
  • 281 Views
  • 1 replies
  • 0 kudos

Error Connecting to o2

I recently received an email from O2 after being 'transferred' from Virgin Media, containing a link which was supposed to take me to my new account. When I click on this link instead of going to my account, I receive the following message.I am using ...

O2 error connecting.png
pdoth by Level 1: Joiner
  • 674 Views
  • 2 replies
  • 0 kudos

Unable to receive international text messages [to UK phone]

I'm based in the UK and have been unable to receive text messages sent to my phone from outside the UK. I was a Virgin customer until the migration last month. Has anyone else experienced this? I phoned 02 - no help - a technician will get in touch a...

Avian100 by Level 1: Joiner
  • 496 Views
  • 2 replies
  • 0 kudos

Resolved! Unnecessary data bundle

I topped up 10 pounds with the intention of getting my 7GB data bundle but instead it’s taking 2 pounds from me everyday to give me 100mb for each day. I never asked for this!! I want my 7GB back

eeyoon by Level 1: Joiner
  • 422 Views
  • 1 replies
  • 0 kudos

Resolved! Fraudulent Account

I'm not an O2 customer, but I've had an O2 account fraudulently opened in my name (using an also fraudulently opened bank account). I reported this through the help desk as soon as I saw the hard search on my credit report. So far, the only correspon...

ABrun by Level 1: Joiner
  • 6210 Views
  • 12 replies
  • 0 kudos

Bundle Not Activating

I have the PAYG £10 bundle. The last month's bundle expired yesterday, and the new bundle has not activated, even though I have the required £10 balance. I'm not sure how to fix this. Calling O2 would be the simplest option, but I'm abroad. The Whats...

LuCass by Level 1: Joiner
  • 520 Views
  • 1 replies
  • 0 kudos

e sim

How long does it take to swap to e sim? 

HARPER28 by Level 1: Joiner
  • 384 Views
  • 1 replies
  • 0 kudos

Resolved! SIM not provisioned

I've had my original number that I had with O2 migrated to my new contract. My old sim card was disconnected and number transferred (I can see that when I look into My O2) but the new sim is not connected and the phone says SIM not provisioned when I...

Monat by Level 1: Joiner
  • 3476 Views
  • 11 replies
  • 0 kudos

broken handset

My phone got damaged last night and i just tried to turn it on but it made an alarm sound. Im worried about losing all the storage on my phone and i dont know if i have insurance to get a new handset

Ffi0161 by Level 1: Joiner
  • 313 Views
  • 1 replies
  • 0 kudos

Could not call emergency number from abroad

Hi all, I was recently in Romania and I was not able to call the local emergency number, 112. I think the message my phone displayed was "Unable to dial number". I had to ask a local to call the number for me. What happened there and how can I make s...

alina77 by Level 1: Joiner
  • 431 Views
  • 1 replies
  • 0 kudos