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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6522 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1296 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2818 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2536 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1901 Views
  • 6 replies
  • 0 kudos

Texts not arriving

Some texts from my daughter never arrive despite my phone being on all day every day. They seem to be texts sent at night when the phone is off. I did not have this problem with any previous phones. Phone is a Samsung. The settings have been checked ...

Rudi by Level 1: Joiner
  • 231 Views
  • 2 replies
  • 0 kudos

Resolved! Email with an unpaid bill even after canceling my number

Hello, I am trying to get in contact with somebody to ask for some help. At the beginning of the month, I cancelled my number with O2 because I have moved out of the UK. A few days ago, I was sent an email claiming that I have a bill that is overdue ...

Lilla by Level 1: Joiner
  • 153 Views
  • 1 replies
  • 0 kudos

Resolved! No stock

Just oderd a new phone got accepted now email saying no stock but my bills due soon what im i suppose to do or what happens

Gary8 by Level 1: Joiner
  • 95 Views
  • 1 replies
  • 0 kudos

Pay off device and switch to PAYG

I want to pay off my device and switch to pay as you go but keep my phone and number, I’m struggling to get advice via the website and app

Cora23 by Level 1: Joiner
  • 165 Views
  • 3 replies
  • 0 kudos

Resolved! keeping my number

Hi I have just ordered an upgrade, will I be able to keep my old number and how do I do this.thanks

Resolved! Nuisance calls

This week I have received around 4 calls per day from mobile numbers that I do not know. What I call it back it says that the number is not recognized? How can they call me then? All the numbers are different. How can I stop this?

Spike1 by Level 1: Joiner
  • 207 Views
  • 3 replies
  • 0 kudos

Signal dropping

Hi all, I am living in the CB24 postcode area and my mobile signal keeps dropping multiple times a day and I am missing very important calls. I have looked at the network checker and there is no fault in the area but I still don't have a good signal....

Lir_Child by Level 1: Joiner
  • 236 Views
  • 3 replies
  • 0 kudos

Resolved! Fraud - I fell for it!

Hi all,Last Wednesday I was victim of an ‘upgrade fraud’. A rather convincing chap called me from what looked like an O2 number, telling me that as a valued customer I was eligible for a discount on my tariff. I received a text with a code whilst on ...

Resolved! Add a second phone to my account

Hello, I was wondering if I could add a second phone to my contract, so there is just one monthly bill for 2 phones. As I would like to add my partner if pissible