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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2955 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5052 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15841 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8064 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7449 Views
  • 6 replies
  • 0 kudos

OTP/Confirmation Texts not received

Hi, Just moved from EE to O2 and am not receiving OTP/Confirmation Texts. Apparently this means the porting was not done correctly. @O2Sarah- & @O2Daniel can you help ?? Thanks Guys.

Rick1199 by Level 1: Joiner
  • 449 Views
  • 4 replies
  • 0 kudos

Resolved! How do I know if my order is confirmed?

I recently applied for a new contract on O2, however shortly after I finished the online application the website took me to an error page reading ‘looks like something went wrong’. im not sure wether or not my order is confirmed, however I have recei...

Loss of signal and internet

Hi. I am abroad and on o2 travel. However this afternoon my access to internet non Wi-Fi and a phone signal has just stopped as I have no signal I cannot call o2 to discuss as I suspect it may have been cut off by them as I have been abroad for over ...

HMFC22 by Level 1: Joiner
  • 323 Views
  • 2 replies
  • 0 kudos

Resolved! O2 porting issues

My number was ported on Monday 31st and I had service for 1 day before my signal dropped out and has not come back. Now my old SIM is useless and I do not have the "new" number originally associated with the O2 sim. O2 are literally charging me and p...

AimeeK by Level 1: Joiner
  • 539 Views
  • 4 replies
  • 0 kudos

Bad service and customer service

I have been having problems with my signal within my area. The mass is always broken and they have attempted to fix it many times. Over the past 6-7months I have spoke to a number of different people and I always get put through to other people who d...

laurie2 by Level 1: Joiner
  • 434 Views
  • 3 replies
  • 0 kudos

Resolved! Can make calls

Is 02 down I can’t make calls even the 202 number and there is no 4g network

Misty3 by Level 1: Joiner
  • 486 Views
  • 2 replies
  • 0 kudos

Resolved! Volt game

Volt game is inaccessible via the my o2 app. Whenever I load it is closes the web

Arasheed by Level 6: Acolyte
  • 1218 Views
  • 5 replies
  • 1 kudos

Resolved! Negative balance

What happens to the negative balance after the contract ends

Arasheed by Level 6: Acolyte
  • 722 Views
  • 2 replies
  • 1 kudos