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Resolved! Coverage expired

My coverage today has gone completely. I have 0 cellular signal whatsoever. When I checked, it said coverage terminated? What does this mean please and why can’t I use my phone at all now unless connected to wifi? And even then I can’t use cellular d...

Alcatel hotspot won’t connect to WiFi

Hi I purchased a Alcatel Hotspot from O2 yesterday as the property I’m renting has no WiFi ..however I can’t get it to receive WiFi ..spent 2 hours on the phone yrsterday ..being transferred to 3 people who were no help

Charges

I've just got notification that my charges are £132 over already this month. It appears to all have been spent in google play- IT WASNT ME!!

0615 by • Level 1: Joiner
  • 731 Views
  • 3 replies
  • 0 kudos

Resolved! Pin locked and not recorded

Hi - I had a Samsung phone Model no.GT-55570 Android version 2.3.6 Build no. GINGERBREAD. XWKTZ S/N : [Removed] IMEI : [Removed] I got it new as a present from a friend who had got an extra handset when she bought her phone. So the box had not been o...

Rose67 by • Level 1: Joiner
  • 785 Views
  • 3 replies
  • 0 kudos

Resolved! Expecting delivery but will be on holiday

I've just joined 02 and thought delivery of phone would be tomorrow but it bank holiday , im going on holiday tomorrow for three weeks so I won't get my new phone

Stavrossj by • Level 1: Joiner
  • 547 Views
  • 2 replies
  • 0 kudos

Apple Watch Cellular Activation

I have an Apple Watch Ultra which I’m trying to activate cellular on. I ran through the usual setup and it’s stuck on ‘Activating’ for a week. I’ve seen numerous posts regarding this and wondered if anyone had any success? Customer service have not b...

Mike42841 by • Level 1: Joiner
  • 687 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming Abroad

I arrived in Greece yesterday but received a message from O2 saying I am in Turkey.

BR3 by • Level 1: Joiner
  • 638 Views
  • 2 replies
  • 0 kudos

Apple Watch ultra

Is the screen on the Apple Watch ultra scratch resistant? 

Wpm by • Level 1: Joiner
  • 343 Views
  • 1 replies
  • 0 kudos

Sim swap but unable to receive text messages

Hi, I'm trying to sort out a SIM swap for my dad's phone but his phone is unable to receive text messages it is currently saying Calls and SMS O2 (temporarily unavailable). Are you able to help?

MamaEllif by • Level 1: Joiner
  • 857 Views
  • 2 replies
  • 0 kudos
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