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Forum Posts

Resolved! Text messages taking ages to arrive...

Since I was migrated to O2 from Virgin, text messages, especially from non O2 subscribers have been taking ages - hours - to arrive. This has severe implications for things like online banking (and access to my O2 account). Is there anything I can do...

petelobus by Level 1: Joiner
  • 806 Views
  • 3 replies
  • 0 kudos

Resolved! faulty device

I got a phone through o2 as "like new" its screen has been glitching, selecting things and scrolling by itself since I received it and now the charging port has stopped working, I've just missed the cut off of 30 days to send it back for a replacemen...

Yaz3 by Level 1: Joiner
  • 476 Views
  • 2 replies
  • 0 kudos

Keep Getting Txt msg Failure

 Keep getting text message failure when I send a text message. It all started as soon after I changed my original number to a new number. Also when I dial out my previous phone number is still showing up on caller ID. Is there any chance of resolving...

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pele by Level 1: Joiner
  • 747 Views
  • 5 replies
  • 0 kudos

Apple Watch not connecting

Bought an iPhone 14 pro max and series Watch 8. the Watch will not connect to cellular data been trying to sort it for 3 weeks. No help at all from calling 202 and no help from in store. Been promised a manager call back 3 times each time to wait 72 ...

Gazzah by Level 1: Joiner
  • 675 Views
  • 1 replies
  • 0 kudos

Resolved! Not able to receive some 2FA SMS messages

Ignoring the fact that SMS is a very insecure way to handle 2FA, some companies still force you to use it. Sadly, my phone stopped letting me access them when I switched from a OnePlus to a Fairphone. I can get most SMS messages, even some 2FA messag...

AnthonyHJ by Level 1: Joiner
  • 626 Views
  • 1 replies
  • 0 kudos

Phone calls cutting out?

Why have phone calls started cutting out after 6 hours when they never used to?

Rosie007 by Level 1: Joiner
  • 1807 Views
  • 2 replies
  • 0 kudos

Resolved! ESIM

Not sure if this is the right board, so sorry in advance if it is.I have recently been moved from Virgin Mobile to 02, i have received my new ESIM and try to use to QR code to setup my new 02 service. Problem is it never worked and now i cannot use t...

Richard_T by Level 1: Joiner
  • 510 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung Galaxy Buds2 Pro

Did anyone manage to claim the Samsung Galaxy Buds2 Pro after buying the Samsung Galaxy S23 Ultra and receiving the voucher code via SMS? I'm still getting the message "This code is invalid".

Bogdan74 by Level 1: Joiner
  • 800 Views
  • 3 replies
  • 0 kudos

Resolved! I'd fraud check failed

So I'm trying to access my agreement when at the final stages in my O2 to get my upgrade and when I click agreement I get a message saying sorry something went wrong, and at the top of agreement button it says I'd fraud check failed