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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7279 Views
  • 6 replies
  • 0 kudos

Resolved! New SIM doesn't work

Ordered a pay as u go SIM recoebed it put it in the phone no registering. Looked online it said you have to make your first top up to activate it. I KNEW this looked sketchy never heard of such a thing before. Waited to get paid topped up the SIM num...

Resolved! Swap sim

I have swapped to a 5 g sim but the account has not been upgraded and i cannot access the phone. This was an hour ago

Charlie55 by Level 1: Joiner
  • 264 Views
  • 2 replies
  • 0 kudos

Resolved! SIM card looked

Hi,can you help sim card looked?thank you

Tesfa80 by Level 1: Joiner
  • 257 Views
  • 2 replies
  • 0 kudos

Resolved! Google pixel 6a

I have just placed an order for a google pixel 6a and I would like to know if I have to claim the hub and mini hub or will it come with it

Resolved! Signing in

All ways never sign off from here but every time I come on to the forum I have to put my password in 9 times out of 10 im locked out help

Pipstop78 by Level 9: Fired up
  • 394 Views
  • 3 replies
  • 0 kudos

Port issue - EE to O2 Please help

hi, So i have a new phone with O2 and have ported my old EE number to my new O2 sim today. O2 have advised that the port is showing completed their end but my old EE sim is still connected and active in my old phone. Even weirder is the fact that if ...

Matt32 by Level 1: Joiner
  • 443 Views
  • 5 replies
  • 0 kudos

Resolved! Switched from eSim to physical SIM

I switched from an eSIM to a physical SIm yesterday for my iPhone 14 pro. Its been over 24 hours and I do not have service on my phone. I have turned the phone off and on several times and also reset the network settings. Can someone please advise?

SheeSidd by Level 1: Joiner
  • 622 Views
  • 2 replies
  • 0 kudos

Resolved! problems getting data in Europe

Hi - I have recently been in Belgium and was able to make calls but was unable to connect to the internet using my iphone 7 software version 15.6.1. My wife with an identical phone and connected to the same service provider had a 4G connection but i ...

PaulP1 by Level 1: Joiner
  • 392 Views
  • 1 replies
  • 0 kudos