Get tech support for your O2 issues

Apple Watch not connecting

Bought an iPhone 14 pro max and series Watch 8. the Watch will not connect to cellular data been trying to sort it for 3 weeks. No help at all from calling 202 and no help from in store. Been promised a manager call back 3 times each time to wait 72 ...

Resolved! Not able to receive some 2FA SMS messages

Ignoring the fact that SMS is a very insecure way to handle 2FA, some companies still force you to use it. Sadly, my phone stopped letting me access them when I switched from a OnePlus to a Fairphone. I can get most SMS messages, even some 2FA messag...

Phone calls cutting out?

Why have phone calls started cutting out after 6 hours when they never used to?

Resolved! ESIM

Not sure if this is the right board, so sorry in advance if it is.I have recently been moved from Virgin Mobile to 02, i have received my new ESIM and try to use to QR code to setup my new 02 service. Problem is it never worked and now i cannot use t...

Resolved! Samsung Galaxy Buds2 Pro

Did anyone manage to claim the Samsung Galaxy Buds2 Pro after buying the Samsung Galaxy S23 Ultra and receiving the voucher code via SMS? I'm still getting the message "This code is invalid".

Resolved! I'd fraud check failed

So I'm trying to access my agreement when at the final stages in my O2 to get my upgrade and when I click agreement I get a message saying sorry something went wrong, and at the top of agreement button it says I'd fraud check failed

Resolved! Remove iPhone from O2 (Jailbreak)

Hi I wish to use my old iPhone on a different network but it is still connected to o2. How can I detach the phone from o2

Disconnect and Reconnect to resolve Unknown Caller Issue?

As I'm one of many experiencing this issue of Unknown Caller appearing on incoming calls, since moving from 4G to 5G SIM and from iPhone XS to iPhone 14 Pro, would a disconnect and reconnect of my number on the network resolve the issue? Asking aroun...

Resolved! Changing phone number for log in security code

I have 2 phone numbers on my account (I have recently been transferred from Virgin Mobile) and the MyO2 login insists on sending the SMS with the security code to my Wife's phone and not my phone even though I have changed my contact preferences to m...

Resolved! No data connection

Helloi have a problem with the data connection on my sim.i had an iPhone with an eSIM, i bought a Sony phone so went back to a physical sim. Set up Sony, sim fine. Going outside i had no mobile data connection. Rang o2, still the same. Went into stor...

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