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Forum Posts

no network coverage

I have had virtually no network coverage around my home address for 3 years despite in clear sight of 2 masts. O2 Network checker repeatedly says there is a fault on the mast, then says its fixed, then a couple of days later says there is a fault. I ...

Buddy1 by Level 1: Joiner
  • 635 Views
  • 4 replies
  • 0 kudos

Resolved! Mystery Chrages

This morning I recieved two (2) texts This morning stating that I have placed an order. Order numberNC16675191 (that is text onw (1)Tex two staes this (new) order is forOvercharge Allowance harges for callSMSMMSIntenational TextsVoicemail. I DID NOT ...

ErnieK by Level 1: Joiner
  • 603 Views
  • 3 replies
  • 0 kudos

Resolved! Text re: purchase I have not made

Received a text today from O2 referencing an order NC[Removed] - I have no idea what this is and have not made any purchases or changes. The notification came at 2 am. Is this a scam? or something else?

Elf by Level 1: Joiner
  • 1959 Views
  • 3 replies
  • 0 kudos

Resolved! Migrating from virgin

Hi i have downloaded 02 app as new customer from virgin. However i cant log into account

Ga80 by Level 1: Joiner
  • 395 Views
  • 1 replies
  • 0 kudos

Apple Watch ultra error code 04

Hi there, can anyone help with my problem, I have the Apple Watch ultra and recently had problems with a software update. Apple told me to reset the watch which I did but also removed my connected o2 plan. Now when I set it up it gets to the mobile s...

Ad1982 by Level 1: Joiner
  • 637 Views
  • 2 replies
  • 0 kudos

Resolved! Sim card

I received my SIM card last Friday beacuse I lost the phone and SIM card and now I’m tryna accses my iCloud but it need my phone and this new SIM card that I send it doesn’t work can’t call or do anything

Leon211 by Level 1: Joiner
  • 347 Views
  • 1 replies
  • 0 kudos

Resolved! Claim Galaxy Buds pro 2

It's been 30 days since I bought the S23 ultra. - how long will the text message with the voucher go to buy the headphones that came with the phone?

Aniaaa by Level 1: Joiner
  • 656 Views
  • 2 replies
  • 0 kudos

Can't see my bill

I can log on to MyO2 but although my name and email address are there there is no means of accessing my bill

Resolved! esim

I have a new O2 connection (Pay M) and I am going to port in my existing number. I wanted to know once I port-in O2 supports e-sim for my account straight away or do I need to pay any extra to avail this facility?

srsnth by Level 1: Joiner
  • 615 Views
  • 4 replies
  • 0 kudos