About Doris000

Doris000 · 07-09-2023

Hello O2 Community, I hope you're all doing well. I'm reaching out here because I've been facing a frustrating issue with my O2 account, and I'm seeking your assistance and advice. Here's the situation: In June, I used my boyfriend's bank card to top...

Doris000 · 04-08-2022

I have some problems, my package is 15 pounds per month, but after topping up 15 pounds I am reminded that I still need to top up, but it shows 5.51 pounds left in my account, I don't understand why this is, at the moment my mobile number can call an...

Doris000 · 07-09-2023

Thank you for your response. Yes, I had previously set up a rolling plan for monthly payments on the 4th, but this month, on the 3rd, I switched back to the £10 for 7GB pay-as-you-go plan and the payment was deducted that same day. Logically, there s...

Doris000 · 07-09-2023

Thank you for the solution you have provided!I have called customer service twice and I will try to contact Payment Management Team again.thank you very much!

Doris000 · 05-08-2022

Hi, thanks for the help!but I still have a problem with my phone card, this is the text I received：O2: You need a balance of at least £15 on 04 Aug to renew your £15 data Big Bundle with data rollover or it will expire.O2: Top-up loaded. Your balance...

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Urgent Help Needed with O2 Billing Issue

Remind me to top up even after I have recharged

Re: Urgent Help Needed with O2 Billing Issue

Re: Urgent Help Needed with O2 Billing Issue

Re: Remind me to top up even after I have recharged