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Alcatel hotspot won’t connect to WiFi

CraigJazzDJ
Level 1: Joiner
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on ‎28-08-2023 10:26

on ‎28-08-2023 10:26

Hi I purchased a Alcatel Hotspot from O2 yesterday as the property I’m renting has no WiFi ..however I can’t get it to receive WiFi ..spent 2 hours on the phone yrsterday ..being transferred to 3 people who were no help 😡

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madasaf1sh
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on ‎28-08-2023 10:47

on ‎28-08-2023 10:47

@CraigJazzDJ 

 

A bit more detail on what issues you are facing might help the community to help you...

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎28-08-2023 11:54

on ‎28-08-2023 11:54

@CraigJazzDJ 

Your hotspot receives a mobile data signal and transmits a wifi signal. It does not receive wifi.

You may need to put the correct apn settings for O2 into the router.

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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