Get tech support for your O2 issues

Touchscreen unresponsive

I have a Galaxy A53 5G. The touch screen has completely stopped working and I cannot access my phone. I have a tablet I can send messages but can not receive or make calls. I need to contact customer service to arrange to get it fixed as I have insur...

Resolved! Passcode for SIM

I want to set a SIM passcode for my iPhone 11. (Or maybe that should be 'set a new SIM passcode'.)I've tried the default 1111 code to change it, but that didn't workI have no recollection of changing the default passcode and have no record of a new p...

Resolved! Switching to business

Hi I have a personal account and need to switch it to a business account. I am not able to get an answer from the bot or find info about it. do you know if I can simply swop or need to close account and reopen it ?

Resolved! 4G Left

I have an exam in 2 hours and I wanted to know how much 4G i have left

Resolved! Volt Customer, Roaming in USA not working

I am in Florida and my phone is not roaming. All I get is the the phone is asking to sign-in to Tmobile or whatever network i am using. I can to have a chat is a real person to get this fixed.

Top up

Hello my payment for my roll over was missed and I thought I was paying it by topping up but clearly that was a mistake can you please take the £20 top up I just made and put it for the payment of my monthly roll over plan please

Resolved! Camera quality

My picture quality on my Nokia G10 has become misty. I still have another 2 years on the contract. Can I get this repaired?

Cannot use O2 switch in local branches

Got O2 switch and I've decided to use it.Went to local branch, phone has been checked all pass - good. Next step- phone and plan added to basket - great. Ticking O2 switch in basket and typing IMEI of my phone - we getting wrong phone model. 3 of my ...

Resolved! Replacement lost sim

Hello so I received a new sim and I lost the one I had. I put it in my phone and it wasn’t working. I called 02 and they did a sim swap over the phone now 2 hours later I have network bars, no 5g and it keeps saying calls faild anyone know how long I...

Signal suddenly become awful

I have been with o2 for over a decade now with barely any issues. I recently upgraded my phone from an iPhone 11 to and iPhone 13 and also changed my sim only contract with o2 at the same time. Pretty much as soon as I swapped my sim to the new phone...

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