No Longer Receiving Verification Texts

[karin1982]

Hi, I have noticed over the last few days I am no longer receiving verification texts (1 has made it through in the last 3/4 days).  I though this was an isolated incident only relating to Paypal, but I have since tried to log in to my remote desktop for work and to do this, I need to authenticate myself via a response code - I am not receiving the codes, so unable to access my work remotely.  Any help gratefully received.  Have been with O2 for many years, have been on the same number throughout - no recent changes at this end.

[MI5 · Accepted solution]

@karin1982 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

[PaulD2]

Hi @karin1982 please contact customer service and get them to raise it with the IT team, as there are numerous others on here with the same issue, including myself, so the more that bring it to their attention the better.

Also, I'm not sure why this thread is marked as resolved when the issue itself is still not fixed.