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No Longer Receiving Verification Texts

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karin1982
Level 1: Joiner
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on ‎13-12-2022 20:40

on ‎13-12-2022 20:40

Hi, I have noticed over the last few days I am no longer receiving verification texts (1 has made it through in the last 3/4 days).  I though this was an isolated incident only relating to Paypal, but I have since tried to log in to my remote desktop for work and to do this, I need to authenticate myself via a response code - I am not receiving the codes, so unable to access my work remotely.  Any help gratefully received.  Have been with O2 for many years, have been on the same number throughout - no recent changes at this end.

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MI5
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on ‎13-12-2022 20:50

on ‎13-12-2022 20:50

@karin1982 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151821 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

on ‎13-12-2022 20:50

on ‎13-12-2022 20:50

@karin1982 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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PaulD2
Level 2: Apprentice
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on ‎28-12-2022 21:24

on ‎28-12-2022 21:24

Hi @karin1982 please contact customer service and get them to raise it with the IT team, as there are numerous others on here with the same issue, including myself, so the more that bring it to their attention the better.


Also, I'm not sure why this thread is marked as resolved when the issue itself is still not fixed.

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