This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Resolved! New sim no data

My phone was stolen nearly a week ago so it was blocked and so was the sim. Got a new phone this week and the new sim arrived yesterday. Blocks removed. Everything works fine other than the data. Rang o2 customer service who said to reset my phone, t...

Allyuffy1 by • Level 1: Joiner
  • 463 Views
  • 1 replies
  • 0 kudos

Unable to receive OTPs

I have read posts about this before but have yet to find a solution. Since moving from EE to O2 and porting my number I am unable to receive One Time Passcodes e.g from bank etc. As you can imagine this is very frustrating. I rang O2 support today. W...

kizi by • Level 1: Joiner
  • 2099 Views
  • 12 replies
  • 0 kudos

Resolved! Can send mms

Hi. I am new to O2 and I have ported my number over but can't send or receive mms or picture messages

Andy761 by • Level 1: Joiner
  • 610 Views
  • 2 replies
  • 0 kudos

SP code

Hello, I am trying to use an o2 sim in an old Doro phone which was previously used for an o2 sim but it is asking for a SP code -why is this? And where would I get one? Thanks

McNult by • Level 1: Joiner
  • 5209 Views
  • 5 replies
  • 0 kudos

Resolved! Can't get voicemail

Since this morning the voicemail button on my phone (1), 901 and 1750 all fail to connect - I just get a very brief tone. I have tried restarting my Google Pixel 6, with no effect.Any suggestions?Thanks in advance.

paolo-56 by • Level 1: Joiner
  • 918 Views
  • 2 replies
  • 0 kudos

Resolved! Old number transfer

Meant to transfer my old number to the new O2 plan. The old number has already been cancelled but didnt transfer the number, what can I do? Try customer services, but no one reply

SC4 by • Level 1: Joiner
  • 521 Views
  • 1 replies
  • 0 kudos

Resolved! Cant send message to short digit numbers - e.g. NHS number 80870

I'm having issues with my Samsung S21 on a pay monthly contract The NHS sent me a survey from 80870, asking me to rate their service, when I try to send them a score I get "Can't send message on with 02- error 0" The same thing happens when I try to ...

JonP by • Level 1: Joiner
  • 5442 Views
  • 3 replies
  • 0 kudos

Roaming Issues

I'm currently roaming in the Dominican Republic. I don't have roaming turned on and my phone is in flight mode. However I've noticed charges for roaming every single day I've been away. Its only £0.01 or £0.02, currently at £0.07 which isn't a big de...

alcatel hotspot dongal

I purchased an Alcatel hotspot and data plan to help with network coverage when at an event for my events business. I promptly lost the paperwork and I can only get it to work when plugged in via USB to a laptop. Wifi asks for a password I don't know...

Resolved! Network issues .........never ending. Help.

I have someone phoning back from O2 tomorrow to see if I've been able to follow the instructions they gave me today, so far I've not been able to. I literally had to drive away from home to receive his call (no connection here) because he text to say...

Top