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VPN issues

AM74
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Hi, I recently started using my O2 pay and go sim but my VPN won't connect on the mobile network. It works fine on WiFi but as soon as I leave the house it won't connect. It works on Tesco mobile which uses O2 and works on EE. I've tried resetting my network settings, reinstalling my VPN but still no joy. Any ideas for what to try next. AM

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MI5
Level 94: Supreme
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@AM74 

Try resetting your network settings in case you have the wrong apn.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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AM74
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Thanks.Have tried this already. Unfortunately I have people around my flat who are more tech savvy than me!

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madasaf1sh
Level 78: King of Kings
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@AM74 


What errors does your VPN client show, what is in the logs ? What VPN is it?

 

Have you reached out either your work IT or the VPN Provider?

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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AM74
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My VPN is Bitdefender. I am currently waiting on a reply to last email. No error message or code. It just keeps disconnecting as soon as it connects. Over and over so I have to turn it off. Works fine on WiFi.

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AM74
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Hi, previous VPN connection problems seem to be sorted for now. Think it was down to a mast being down in my area.

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