Get tech support for your O2 issues

Resolved! Apple watch pairing

Hi I am in the process of having my phone number ported to O2. I want to buy an apple watch, but the form asks which number I want the phone paired with. It gives my temporary number (while I'm waiting to be ported). If I buy the watch and use the te...

Data charges abroad

I tried to contact O2 via message and have been left unattended for 17 minutes! Despite switching off Roaming charges and only using data when I have FREE access, I am incurring high data costs. I need help from O2 but they have failed terribly. Any ...

Resolved! Ringing length

Can you tell me why the extending ringing length codes do not work on my X3 Pro and my X5 Pro, thanks

Apple Watch Ultra Cellular Activation

Hi, I’m posting to see if anyone could assist in resolving an activation issue for cellular use on a new watch. I can see there are many people having similar issues, I spent an hour and 20 on the phone with O2 last week and it seemed I knew more abo...

Facetime activation since sim swap - O2

I am currently 120 hours in, still nothing. Two days of speaking directly with Apple as the O2 advisor on the phone told me it was an Apple issue, strangely the issue didn't appear until I did a sim swap. Same network, same number, same everything ye...

Resolved! Priority

Are there issues with priority tickets

Resolved! Switching from pay as you go to contract keep number

I have taken a pay as you go contract. Already have pay as you go and want to keep number. When I took on contract I included the PAC but I was sent a new number and I cannot seem to be able to speak to anyone to resolve this

Alcatel 1 - how to get the back off

Hi there, I just received a new Alcatel 1 and need to put the battery in, any good ideas how to get the back off? yes I have read the user guide and watched a Youtube video, so far I have broken a nail and tried a nail file but the back won't budge, ...

Resolved! Text messages not being received after migration / number port

I am experiencing the exact same issue as many other new joiners to O2. Port took place around 36 hours ago and the vast majority of text messages are not being received, preventing me from setting up new apps that use text messaging as a form of mul...

Resolved! O2 mobile data Weymouth and Dorchester

Hello. I am a long standing O2 customer and have just moved to Weymouth and I am discovering that the mobile data is verypoor. Phone shows 2-4 bars of 4 g generally so you’d expect it to be fine but it’s terrible. I am regularly getting <1 meg downlo...

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