Like many others, either members of this forum or not, I have been unable to extend the ring time on my handset (Samsung Galaxy A33 5G) which I upgraded to about 5 weeks ago. Since then I have made numerous phone calls to O2 support, checked this forum, and eventually lodged a complaint with O2. The main reason for raising a complaint though was due to the fact that promised phone calls from O2 agents were never returned, and that no one seemed to be owning this issue. Each time I contacted O2 I was taken through all the usual procedures for entering the MMI code, rebooting the phone, etc etc. I was told at least 4 times that the agent needed to complete a form to submit to the technical team to raise this issue, and I am sure these forms were submitted. I have only just been informed this morning by a member of the network team that they are in fact aware of the issue. However it is a low priority matter, and a fix is expected to be rolled out across the network by the end of January 2023. So my message to this forum is twofold. First, don't waste your time trying to extend the ring time as this will not work at present. Second, and perhaps more importantly, can O2 at least circulate this simple news to their live chat and support agents so that no more time and frustration is spent unnecessarily?
