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Forum Posts

Resolved! Phone is faulty

New phone not holding charge for the whole day. Gets hot after a long phone call. Can’t find tne place to report it in support

Pickle12 by Level 1: Joiner
  • 2677 Views
  • 14 replies
  • 0 kudos

Connecting iwatch to iphone with 02 sim

Hi I have an o2 pay monthly sim only plan, 20gb data, unlimted calls and texts.I purchased my iwatch and iphone xs max from apple direct.However everytime I follow the instructions to set up mobile data plan and log into 02 from the phone, it gives m...

GSA1 by Level 1: Joiner
  • 1202 Views
  • 4 replies
  • 0 kudos

Resolved! Voicemail

When I try to retrieve voicemails by dialling 1 or 901, the call drops immediately. I've restarted my phone and the same thing still happens.

Abbess by Level 1: Joiner
  • 949 Views
  • 2 replies
  • 0 kudos

Changing ringtone length

I need help changing my ring length from 20 to 30 seconds on my new phone, Samsung A52s.I have never had an issue before using **61*901*11*30#, but when I do this it says 'Call forwarding when no reply for All Speech Services Connection problem or in...

Emma_S by Level 1: Joiner
  • 3214 Views
  • 11 replies
  • 0 kudos

Resolved! New customer but no contact from O2

Hi I’ve just taken up a new package deal with VM (Volt) and also took out 4 SIM cards for the family.we all tried the SIM cards but nothing has happened, we all want to port our numbers from Sky but don’t know if to do this yet or not? We’ve been wai...

Resolved! Apple Watch Ultra Code 14

Hello Getting the common Code 14 error with my Apple Watch, spoke to customer services who have sent me out an esim QR code, is this the right way to go about sorting the issue?? ThanksKev

KJJ_1982 by Level 1: Joiner
  • 552 Views
  • 1 replies
  • 0 kudos

Resolved! Can't view my Pay Monthly account - technical problem?

Hello, I've logged into my O2 website account and can see both my numbers listed (I have one Pay Monthly and one PAYG). I can also see my details.I want to change my tariff for the Pay Monthly account - but when I try to click into the account detail...

CC81 by Level 1: Joiner
  • 671 Views
  • 1 replies
  • 0 kudos