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Wifi calling - intermittent silence

I've had wifi calling working perfectly til I switched from Virgin Mobile to O2 Volt. Now calls over wifi calling cut in and out intermittently - silence for several seconds both for me and the person on the other end of the call. It's now unusable w...

jemmo357 by • Level 1: Joiner
  • 1506 Views
  • 7 replies
  • 0 kudos

Resolved! Set up Wifi calling not working on my 02 or phone settings

I have a Xiomi Poco x3 and am trying to turn on wifi calling however it doesnt seem to be allowing me to turn it on in my o2 and so isnt showing as an option in my phone settings. I have a sim only pay monthly contract

Signal Issues

Hello, I've checked O2's coverage checker and it is saying that the signal is good for outdoor and indoor use. Although my phone (Samsung Galaxy Note 10 Plus 5G) is barely getting 1 bar of signal and an "E" instead of 4G... I've tried resetting my ph...

Oli1053 by • Level 1: Joiner
  • 855 Views
  • 5 replies
  • 0 kudos

No signal

I moved house 8 months ago and I can’t get a reception in my house or in the surrounding areas. Is there anything I can do?

KBattye by • Level 1: Joiner
  • 633 Views
  • 4 replies
  • 0 kudos

Resolved! Lost sim

Hi I need a new sim and new number as iv lost my sim and I would also like to change my payment date as my pay days have changed

Resolved! Old sim in new phone

I’ve put my old sim in my new phone but I can’t call or message!

J04 by • Level 1: Joiner
  • 450 Views
  • 2 replies
  • 0 kudos

Apple Watch Ultra

I bought an Apple Watch Ultra directly from apple. I followed the O2 directions on setting up the cellular data, however the ESIM has been stuck on activating for 4 days. I have contacted Customer Services but keep getting the run around. They keep a...

Resolved! Apple Watch 7 cellular reference code 10

I have an Apple Watch 7 cellular and trying to set up cellular data plan on the watch with no joy. When I try to set it up I get this message Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, qu...

Nigel6 by • Level 1: Joiner
  • 513 Views
  • 1 replies
  • 0 kudos

Resolved! Help with Sim

I have an 02 sim only deal with my phone number, I want to keep this number and move to an 02 pay monthly deal with new phone and move my number to this new sim. Both sims are on 02. I will then cancel the old sim only deal. I remember putting in the...

inca10012 by • Level 1: Joiner
  • 402 Views
  • 1 replies
  • 0 kudos

Resolved! O2 insurance

I think I bought o2 insurance for my apple tablet. How do I check this? There is a problem with it and I have no idea how to go about the insurance/ I can’t remember if I have the insurance or not! Please help!

Keira2 by • Level 1: Joiner
  • 429 Views
  • 1 replies
  • 0 kudos
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