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Forum Posts

Signal

I have poor or no data service at my location. I use a 4G router for my internet with an external aerial. When service is operational I have 15gb speeds but recently it’s been 0 - 3gb. Network checker says there is an issue with a local mast. Nothing...

Matt2103 by Level 1: Joiner
  • 541 Views
  • 1 replies
  • 0 kudos

Resolved! Signal

My phone randomly went to no service, since I have reset network settings, turned my phone on/off and removed sim and placed back in, still the same can anyone help with why this is happening

Georgia6 by Level 1: Joiner
  • 867 Views
  • 2 replies
  • 0 kudos

Resolved! No reception during upgrade

So I currently have an iPhone 11 pro max, around 2pm today I upgraded to a iPhone 13 via live chat. All went well until around 9pm when I now no longer have any signal. I got a pop up message saying “O2 has disabled 4G wifi calls” Is this normal ?

Ianross by Level 1: Joiner
  • 551 Views
  • 3 replies
  • 0 kudos

Resolved! Lies from sales team

When I agreed to take out this contract I was told by your sales team that after paying 3 months bill by direct debit on time I would be able to upgrade my phone and now it’s saying 6 months why have they lied I want someone to explain

Lpt0187 by Level 1: Joiner
  • 688 Views
  • 3 replies
  • 0 kudos

Resolved! SIM issues

I cannot register my new SIM card and cannot contact o2

cnrw69 by Level 1: Joiner
  • 420 Views
  • 1 replies
  • 0 kudos

Resolved! O2 contract cancellation

Hello, i just got off the phone with 202 about cancelling my 02 contract. That went ok. My question is however, that should i get a email or something which says that my contract has been cancelled. I know it takes 30 days to cancel but should i rece...

Marc6 by Level 1: Joiner
  • 501 Views
  • 2 replies
  • 0 kudos

Why is O2 so poor at customer service?

Tried three times to migrate a PAG number under my account to a new PM also under my account. I've spoken with the overseas live chat team and they're laughable as to the customer service they provide. They simply ignore what you've said to them mult...

Mart7Mcfl7 by Level 1: Joiner
  • 2446 Views
  • 10 replies
  • 0 kudos

Resolved! Moved to O2 - 2 weeks later still no service

My account is still stuck in port provisioning 2 weeks on. I have no service which means no texts or calls therefore not able to do online banking as you receive a security text etc, not able to make emergency calls if needed. My sister moved to O2 w...

KM71 by Level 1: Joiner
  • 1158 Views
  • 5 replies
  • 0 kudos

Resolved! Esim on a new device

My IPhone just went swimming in Adriatic see in Croatia...Is there possibility to activate Esim on a new Iphone here in Croatia (im there till 30.8) as i have original QR Code?? Another annoying thing is that I got £42 charge for 10MB !!! data as my ...

Yapa66 by Level 1: Joiner
  • 1625 Views
  • 6 replies
  • 0 kudos

Resolved! Phone stopped working abroad

I have two phones with o2. Travel abroad regularly. No issues. This trip to Portugal after half a day one phone stopped working. All settings same as the other phone. Please help!