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Forum Posts

Resolved! PUK

I need a PUK code for my sim please

Preston by Level 1: Joiner
  • 493 Views
  • 1 replies
  • 0 kudos

Internet drops out after 2 days

Hi We are experiencing problems with our Android devices with O2 Business Sims installed.If you boot them up they create a data connection fine using APN mobile.o2.co.uk over a 4G connection.After around 2 days of being switched on (this is a bench t...

Resolved! ALSO Having issues with Data Roaming in New York City

Hi there, I am currently on a US trip to New York, and have issues very similar to those described by @Dee25 in this thread: https://community.o2.co.uk/t5/Tech-Support/Data-Roaming-in-New-York-US/m-p/1570495#M24371 I am using a Google Pixel 3 with An...

Chris0907 by Level 2: Apprentice
  • 6198 Views
  • 18 replies
  • 1 kudos

Resolved! Data Roaming in New York US

I am in New York. I have the O2 Travel Bolt On. I cannot access 4G and the data roaming is useless. I have never had this problem before. Any answers as to what is going on?

Dee25 by Level 1: Joiner
  • 3509 Views
  • 8 replies
  • 2 kudos

Mast isn't working as it should

I have been struggling with slow data speeds in the area where I live and have reported it on numerous occasions with no success. When I carry out a network checker for my area I receive a notification that the 'nearby mast isn't working as it should...

Chris_L by Level 1: Joiner
  • 814 Views
  • 2 replies
  • 0 kudos

Apple Watch No Sim

I have been having “no connection” problems on my apple watch but ive noticed today if i keep my iphone open it doesnt lose signal on my watch when i leave my iphone at home to go for a walk with just my watch. But in the settings section on my aplle...

Haylzzz74 by Level 1: Joiner
  • 2255 Views
  • 3 replies
  • 0 kudos

Resolved! Topping up

Why can I never top up from the ‘My02’ app, I always have to go into store to top up my credit which is such a pain

Resolved! Change upgrade

How do you change your selection of phone once ordered? I chose iPhone 14 plus when I wanted an iPhone 14 pro. Please help