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Resolved! Barbados SIM card not connecting to o2 in the UK

I travel between the Uk and Barbados and have a Barbados SIM card through the Flow network. I am unable to connect to the o2 network in the UK when I travel back and I have been told by several people at Flow that my roaming is activated. Is there an...

Resolved! Can only make emergency calls

Can only make emergency calls and have lots of balance time left. Virtual tells me to phone a number but unless they work for emergency services????

Mobile Keeps Cutting Out

Hello, When I receive a call my Mobile Phone cuts off after 1 or 2 minutes The message is "No Network Coverage" My Mobile is set to 3G because the 5G signal is very poor in my areaThe 1st part of the postcode is IP9A new Sim is being sent to me. I ha...

Resolved! Lost iPhone 13 how to set up the new replacement

Good morning! I lost my iPhone 13 last Thursday. 02 kindly blocked it, helped me make an insurance claim and a new replacement is due today. Very impressed with the service. When the new phone is delivered how do I ‘transfer’ or retrieve all my data ...

Resolved! Caller ID

The telephone number at the top of my bill is the original number but it was changed to my old number. When I make calls my name does not display and says no caller ID - can this be updated?

Resolved! Can’t turn on WiFi calling

O2 says WiFi calling and G4 turned on but it’s not! Any ideas?

Resolved! Need to change delivery address as next day delivery is late - can’t get through to anyone

Need to change delivery address as next day delivery is late (want to change to my work address) - can’t get through to anyone via -live chat-Dhl are passing all responsibility onto o2 “the sender” As it stands there’s going to be a delivery attempt ...

Resolved! My Samsung S20 ultra keeps turning itself off

My Samsung S20 ultra keeps turning itself off

Resolved! Wifi calling

My iPhone 11 on iOS 15.6.1 will not let me enable wifi calling or 4G calling. I’ve tried to find the option to add to my account in My O2, but it lists phones that are much older than mine as the ones allowed and offers no option to add this to my ac...

Resolved! Locked out - forgotten pattern

Dear Lord....how difficult it is to try and speak to someone at O2...!!! The irony is not lost on me. I have forgotten the pattern sign in on my Galaxy A03. I'm menopausal. I completely blame my hormones for this loss of memory. I really don't want t...

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