New to o2 monthly and can’t access o2 app

[Alfie24]

I’ve recently moved from o2 pay as you go to pay monthly approx three weeks ago. I still can’t access my o2 app. When I try to log in it says I don’t have access and that this can take up to 48 hours. Obviously it’s been much longer than 48 hours and still the same message. I also get a similar error when I try to login online. I can’t keep track of my data as I can’t access my account either online or via the app. Please assist. 

[Enlli]

App is really flakey at the moment, especially with new customers

You should get what you want on my O2 on the Web 

[pgn]

MyO2 weblink for use in any browser:

https://accounts.o2.co.uk/signin

Good luck, @Alfie24 

[Breanna]

Were you able to access your account in a browser @Alfie24?

[Alfie24]

No. Same message on browser. I can’t get into my account online or on app

[pgn · Accepted solution]

Sounds like you either need to call 202, or reach out to the O2 Social Media Team to give them some general info about your problem, and see if they can adjust some setting on your account.

Did you migrate the old PAYG number to the new Pay Monthly deal, @, as covered in the relevant section here? Guide: Migration & porting into O2